Job Description:
ob title: Training Lead
Account: E-Commerce Social Media
Work Schedule: Shifting Schedule (Morning, Mid, Graveyard)
Work Arrangement: Onsite (Robinsons Cyberscape Gamma and Omega , Pasig City
Salary Package : up to 70,000 - Offers a relocation package
Start date: ASAP
Headcount: 1
QUALIFICATIONS:
Minimum of at least 2 years in college or an equivalent diploma.
Proficiency in English (spoken, written, and reading) at least at a CEFR Level C1 / ILR Level 4.
Minimum 4 years of experience in BPO or similar environment
Minimum of 2 years on a lead/supervisory capacity
Experience in conducting Leadership Training and/or Product Specific Training for at least 3 years
3+ years prior experience in developing policies, process documentation, training and communication materials
Strong problem solving and decision-making abilities
Extensive knowledge of analyzing training needs and implementing performance gap analysis
Above average English oral and written communication skills is a must
Strong Facilitation skills using Adult Learning Theories
Ability to design modules catering to all types of learners
Ability to measure training results using participants Reaction, Learning, Behavior and ROI
Ability to collaborate with other departments to identify training opportunities
Strong Client liaison skills particularly on Learning and Development
Experience with Learning Management System (LMS) is a plus
Strong computer and software skills
Candidates must be willing to work rotating shift
Qualified Candidates should send CV to deborah@gratitudeindia.com