Job Description:
Job Title: Assistant Manager - Operations
Campaign: Hi-Tech & Professional Services
Location: Muntinlupa, Alabang
Work Setup: Onsite
Salary Range: 45K-60K
Job Summary:
We are seeking a highly motivated and experienced Assistant Manager - Operations to oversee daily operations, drive performance, and ensure excellence in service delivery within a BPO/Contact Center environment. The ideal candidate should possess strong leadership skills, excellent communication abilities, and a strategic mindset to improve operational efficiency.
Key Responsibilities:
- Manage and lead a team within the Hi-Tech & Professional Services campaign to meet and exceed performance targets.
- Provide coaching, mentoring, and development opportunities to team members to enhance their skills and performance.
- Monitor and analyze key performance indicators (KPIs) to ensure service level agreements (SLAs) are consistently met.
- Implement operational strategies to optimize efficiency, productivity, and quality in service delivery.
- Conduct regular performance reviews, feedback sessions, and team meetings to address challenges and opportunities.
- Ensure compliance with company policies, client requirements, and industry best practices.
- Collaborate with internal departments and stakeholders to enhance workflows and customer experience.
- Utilize LinkedIn Sales Navigator or other prospecting applications to identify and track potential leads while maintaining accurate records.
- Identify operational issues and implement proactive solutions to improve overall team performance.
Qualifications & Requirements:
- Minimum of 2 years of experience in team/people management within a BPO or Contact Center environment.
- Exceptional verbal and written communication skills, with the ability to engage in public speaking and client interactions.
- Strong problem-solving skills with a proactive and analytical approach to operational challenges.
- Proven ability to work in a highly competitive and fast-paced environment.
- Experience using LinkedIn Sales Navigator or other similar prospecting applications is preferred.
- Strong work ethic with a passion for leadership, innovation, and continuous improvement.
Why Join Us?
- Competitive salary package with opportunities for career growth.
- Work with a dynamic team in a challenging yet rewarding environment.
- Exposure to industry-leading best practices and professional development opportunities.
- Be a part of a company that values innovation, teamwork, and excellence in service delivery.
If you have the leadership skills, experience, and drive to make an impact in this role, we encourage you to apply! send your application to deborah@gratitudeindia.com