Job Description:
JOB TITLE: Group Manager WF
CAMPAIGN: Insurance
SALARY: 80-100K range
LOCATION: ALABANG
WORK SET-UP: ONSITE
QUALIFICATIONS:
-Hands on experience in Forecasting, Planning, Scheduling Able to work on MS-Office Excel, Word & PPTs Has worked on at-least one WFM tool like IEX, Aspect, Blue-Pumpkin etc.
-Exposure to at least one of the Voice ACD tools like Avaya CMS, Nortel, Genesys, etc.
-Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with problem solving approach.
-Aware about COPC Certifications/Audits.
-Hands on experience in Invoicing.
-Aware of Quality tool LEAN, Six-Sigma.
-Preferably Lean and Green belt certified.
-Demonstrate Customer Service Skills
EXPERIENCE: 5-7 year and Above.
EDUCATIONAL QUALIFICATION: Any Graduate/Post Graduate
JOB DESCRIPTION:
-Responsible for managing team or can be an Individual Contributor Role.
-Ensure accuracy and timeliness of deliverables for the respective Vertical/Accounts aligned.
-Assist Operations and Client in Forecasting & Capacity Planning needs. Resolving First-level escalations & assess customers needs Motivating Team through effective management, career development.
-Analysis of reports including process dashboards & initiate appropriate action plans.
-Supporting the Ops/Stake holders on internal and client calls, ensuring value-added inputs are shared.
-Ensure effective planning of Volumes, Resources (Capacity planning and staffing. Maintains customer-oriented approach and focus on key deliverable areas.
Qualified Candidates should send CV to deborah@gratitudeindia.com