Job Description:
Job Title: Business Analyst
Location: Antipolo, Rizal Philippines
Work set-up: Hybrid in EastGate Business Center - Masinag Antipolo, Rizal
Work schedule: Shifting
Salary Package: PHP 70,000 - PHP 150,000
Target start date: January 27, 2025
Headcount: 1
Qualifications:
At least 5 years of BPO experience in a multi-site, multi-client, BPO environment.
At least 3 years of experience in Report Analytics, SQL, and PowerBI (REQUIRED).
Ability to work independently and closely with the assigned campaigns.
Flexible with extending shifts when needed.
Bachelors degree, preferably within a quantitative area (Operations, Accounting,
Engineering, Economics, etc.)
Willing to work on hybrid set up at Antipolo City
Job Description:
This role will work directly with both client and internal call center stakeholders to
build, customize, generate and analyze reports that leverage a wide range of
data sets to better understand efficacy of marketing initiatives, quality metrics,
customer behaviors, and overall KPI attainment.
Strong proficiency in Excel, SQL for data extraction, and creating compelling analysis, reports and slides for different audiences.
Experience with visualization and dashboarding tools like PowerBI, Looker, Tableau.
Preference for Lean Six Sigma and COPC-trained or certified
Knowledge of Freshworks, Salesforce, or similar is a plus.
Interested and Qualified Candidate should send CV to deborah@gratitudendia.com using the job title as subject of the email.