Job Description:
Job title: Quality Compliance Manager
Work Set up: Onsite/GY Shift
Location: MOA
Salary: 95k 100k
Below are the JD and nonnegotiable requirements
The QC Manager is responsible for ensuring smooth functioning of Quality Compliance function in client processes while ensuring that internal and client compliance requirements are met and assisting in driving incremental improvements
Responsibilities
Responsible for designing new processes for QC functioning to meet client specific requirements; facilitate migrations to seamlessly set up quality compliance
Leads significant process improvement projects
Train / mentor personnel from other functions on quality tools and concepts and mentor AMs / GBs
Responsible for ensuring ongoing compliance to quality standards based on internal as well as client requirements
Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization
Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
Qualifications:
Bachelors degree
Knowledgeable of industry domain being aligned to Insurance or Healthcare
5+ years of relevant work experience
Trained / Certified Lean Six Sigma Green Belt
Excellent working knowledge of MS Office MS Excel, PowerPoint, Word Doc, Outlook
Process Mapping/Value Stream Mapping
Minimum 3 years of total work experience in the BPO industry
Required:
Experience in Insurance or Healthcare
Has at least 2-3yrs managerial experience
Qualified Candidates should send CV to deborah@gratitudeindia.com indicating the subject