Senior App Support Technical Consultant

The Senior Application Support Technical Consultant is responsible for providing high-level technical support, troubleshooting, and system optimization for SAP applications. This role ensures seamless system performance, supports business users, and collaborates closely with technical and functional teams to deliver efficient and reliable SAP operations.

Key Responsibilities

Application & Technical Support

• Troubleshoot, analyze, and resolve SAP system issues in coordination with business and technical teams.

• Perform daily system checks, monitor background jobs and queues, and ensure smooth business operations.

• Conduct postgo-live performance and sanity checks to ensure system stability.

• Identify issues in RICEF objects and provide solutions in alignment with functional consultants.

• Support system integration testing prior to functional handover.

• Manage and resolve support tickets within agreed SLAs.

Business Interaction & Functional Support

• Work directly with business stakeholders to understand and resolve functional and operational issues.

• Assist in user training, product documentation, manuals, and change management activities.

• Collaborate with cross-functional teams to propose effective solutions and enhance system usability.

Monitoring & Process Optimization

• Ensure continuous monitoring of SAP environments to proactively detect bottlenecks.

• Recommend improvements to system performance, workflows, and technical processes.

• Maintain strong coordination with functional and development teams for technical fixes and improvements.

Qualifications & Experience

Minimum Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related discipline.

Experience Requirements

• Strong expertise in SAP ERP Case Management and SAP Records Management.

• Proficiency in SAP Business Workflows and Process Route Customizing.

• Solid experience in SAP authorization concepts and hands-on live ABAP debugging.

• Proven experience in live support environments and end-to-end SAP implementation projects.

• Strong working knowledge of SAP RE-FX including contracts, architectural objects, parcel and land register modules.

• Good understanding of SAP SD, FI, and MM modules.

• Strong analytical, problem-solving, and communication skills.

• Ability to manage multiple support issues and collaborate effectively with cross-functional teams.

• Experience working with core business processes and modules.

Preferred Certifications

• Training or certifications in SAP, ERP systems, or related technologies.

• Soft skills certifications related to communication, teamwork, or customer service.

Technical Competencies

• SAP ERP Case Management Advanced

• SAP Business Workflows Advanced

• SAP RICEF Development Expert

• SAP SD, FI, MM Modules Expert

• Web Dynpro, OData, CDS, UI5 Expert

• OO Development Concepts Expert

• Adobe Forms, Smart Forms, SAP Scripts Expert