Customer Support Executive - Emirati

About the Role

We are looking for an Admin Assistant & Customer Support professional to provide high-level administrative and operational support to senior leadership. The ideal candidate is proactive, detail-oriented, and capable of managing multiple tasks in a fast-paced environment. This role also includes handling customer queries and supporting internal processes.

What Youll Do

Administrative Support

• Manage executive calendars, meeting invites, and scheduling.

• Arrange travel, visas, itineraries, and logistics.

• Prepare expense claims and maintain accurate records.

• Handle correspondence, draft documents, and manage communication.

• Organize meetings, events, and conference calls.

• Maintain organizational charts and internal documentation.

Office & Process Coordination

• Manage purchase orders, invoices, contract renewals, and new contract signings.

• Process vendor registrations and coordinate with the finance team.

• Ensure availability of IT equipment and support office operations.

• Use internal systems and platforms for approvals and workflow management.

• Support internal processes such as ICBs and cross-department coordination.

Customer Support

• Respond to customer queries professionally and efficiently.

• Collect customer feedback and coordinate follow-ups with relevant teams.

Cross-Functional Collaboration

• Communicate important updates and information to internal teams.

• Support organizational activities and administrative projects as needed.

Required Qualifications

• Bachelors degree with 1 to 2 years of relevant administrative or office support experience.

• UAE National (mandatory).

• Strong planning, organization, and time-management skills.

• Proficient in PowerPoint (advanced) and Excel & Word (intermediate).

• Excellent written and verbal communication skills.

• Ability to manage confidential information with professionalism.

• Experience in a large enterprise or cross-division environment is an advantage.