Head of Learning & Development

The Head of Learning & Development is responsible for designing, implementing, and managing comprehensive training programs that drive employee growth, enhance performance, and support long-term career development across the organization. This role establishes performance metrics, evaluates productivity, and fosters a culture of continuous learning. The Head of L&D ensures that all training initiatives align with organizational goals, support business objectives, and contribute to overall workforce capability and engagement.

Key Responsibilities

Training Strategy & Management

• Oversee, plan, and execute all training activities across the UAE and regional markets in alignment with organizational policies and sales objectives.

• Develop and implement learning and development initiatives based on evolving business needs and workforce capabilities.

• Create, coordinate, and deploy the annual training calendar across all brands in the organization.

• Ensure all training programs support career development and drive measurable productivity improvements.

Content Development & Learning Solutions

• Review, refine, and enhance training content to ensure relevance, accuracy, and strong learning impact.

• Develop cost-effective, high-quality training solutions tailored to employee development requirements.

• Acquire in-depth product knowledge of new brands and ensure the training team is equipped to deliver effective product training.

• Recommend innovative learning materials, methodologies, and delivery approaches to improve training outcomes.

Training Delivery & Performance Measurement

• Manage the evaluation of training delivery, ensuring consistent follow-up and accurate documentation of all training activities.

• Design and implement training courses and programs for diverse, multicultural teams.

• Introduce and implement structured training processes, modules, and guidelines across the organization.

• Analyze training feedback and drive continuous improvement across all programs.

People Development & Coaching

• Initiate and roll out in-store training and leadership development programs to enhance people skills, engagement, and performance.

• Conduct store visits for direct assessment of retail staff skills through mock sessions and observations, providing actionable feedback.

• Organize third-party mystery shopping assessments to evaluate service standards and customer experience.

• Motivate, mentor, and lead the training team, ensuring a culture of learning excellence, creativity, and collaboration.

• Manage manpower planning within the training department to ensure optimal resource allocation.

Desired Experience & Qualifications

• 1015 years of experience in Learning & Development, Training, HR, or related fields, with strong expertise in designing and delivering training programs.

• Proven proficiency in instructional design, adult learning principles, training delivery, and performance evaluation.

• Strong coaching, communication, and leadership skills with the ability to engage and inspire teams.

• Experience in retail, lifestyle, or fashion brands (preferred but not mandatory).