Head of Operations

Our client, a leading provider of premium flexible workspaces across the Asia-Pacific region, is seeking a Head of Operations to lead the performance and excellence of their flagship centre in Dubai.

This role requires a strategic and hands-on leader with a background in hospitality or serviced workspace operations, a passion for delivering world-class client experiences, and a proven track record of driving operational efficiency and profitability.

Key Responsibilities

Pre-Opening & Launch

• Lead all pre-opening activities, including operational setup, recruitment, and readiness.

• Partner with regional and headquarters teams to ensure a seamless centre launch aligned with brand standards.

Operations Management

• Oversee day-to-day operational performance, ensuring smooth execution across all functions.

• Implement and continuously refine operational policies, systems, and service processes.

• Manage vendor relationships and ensure compliance with company and regulatory requirements.

• Collaborate with cross-functional teams to optimize operational workflows.

Financial & Commercial Performance

• Manage budgets, P&L performance, and operational cost efficiency.

• Support business development and enterprise-level client agreements.

• Monitor market trends to maintain competitive positioning and identify growth opportunities.

• Partner with senior management to achieve financial and strategic objectives.

Client Experience & Retention

• Drive service excellence and ensure a premium client experience at every touchpoint.

• Lead initiatives to enhance client engagement, satisfaction, and retention.

• Train and mentor teams on service delivery standards and brand ethos.

• Utilize client feedback to identify opportunities for improvement.

Qualifications & Experience

• Bachelors degree in Business Administration, Hospitality, or Operations Management.

• 8 to 10 years of relevant experience, preferably in premium workspace, hospitality, or service-driven environments.

• Strong leadership, communication, and stakeholder management skills.

• Demonstrated ability to manage budgets and improve operational performance.

• Fluency in English and Arabic is mandatory.