Operations Manager - Retail

We are seeking a highly experienced Retail Operations Manager to oversee and enhance our retail operations across Saudi Arabia. The ideal candidate will have a strong background in luxury retail or jewellery, with a proven ability to drive sales, optimize store performance, and ensure a premium customer experience. This role requires 10+ years of experience in the Saudi market, with expertise in managing multi-store retail operations, team leadership, and implementing strategic business growth initiatives.

Key Responsibilities:

• Oversee the day-to-day operations of multiple luxury retail stores across Saudi Arabia, ensuring high standards of service, product presentation, and operational efficiency.
• Develop and execute retail strategies to drive sales performance, customer engagement, and market expansion.
• Manage and mentor store managers and retail teams, fostering a culture of excellence, teamwork, and continuous improvement.
• Ensure compliance with Saudi market regulations, brand guidelines, and company policies.
• Optimize inventory management, merchandising, and store layouts to enhance the customer experience and maximize revenue.
• Monitor KPIs, sales performance, and customer trends, implementing corrective actions where necessary.
• Develop and maintain strong relationships with key stakeholders, including mall management, suppliers, and VIP clients.
• Collaborate with marketing teams to execute promotional campaigns, seasonal launches, and brand activations.
• Lead expansion initiatives, including new store openings and market penetration strategies.

Requirements:

• 10+ years of experience in Saudi Arabia in a retail operations role, preferably in jewellery, luxury fashion, or high-end retail.
• Strong understanding of Saudi retail market dynamics, customer preferences, and business regulations.
• Proven leadership skills with experience in managing multi-store operations and large retail teams.
• Expertise in sales performance management, inventory control, and merchandising strategies.
• Excellent communication skills in English and Arabic (preferred).
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Ability to work in a fast-paced, customer-centric luxury retail environment.
• Preferred Qualifications:
• Bachelor's degree in Business Administration, Retail Management, or a related field.
• Experience with high-end jewellery brands or international luxury retail chains.
• Strong network within the luxury retail and jewellery industry in Saudi Arabia.