Operations Manager

We are seeking a polished, service-oriented and detail-focused Operations Manager / Floor Manager / Reception Team Lead to oversee the daily operations of our coworking and business services center. This person will act as the face of the company, ensuring seamless service delivery, efficient client onboarding, and high levels of satisfaction for all members and visitors. This is a foundational role that requires leadership, operational discipline, and the ability to create a premium experience for clients from day one.

Key Responsibilities

• Lead the front-of-house operations, ensuring a warm and professional welcome for all clients and guests.
• Oversee reception staff performance and scheduling, ensuring consistent service levels.
• Manage all administrative functions including client billing, documentation, and daily reporting.
• Ensure client onboarding is seamless and professional.
• Maintain the overall look and feel of the facility to the highest standards.
• Act as the point of escalation for client requests, concerns, or feedback.
• Collaborate with Sales and Facilities teams to deliver a five-star client experience.

Candidate Profile

• 610 years of experience in operations or front-office management within hospitality, coworking, or premium service environments.
• Demonstrated team leadership and strong interpersonal skills.
• Fluent English speaker with excellent communication and written skills.
• Highly organized, presentable, polished, and service-minded.
• Experience in managing VIP clientele and senior corporate stakeholders.