AVP - Contact Center

Are you a seasoned banking professional with a passion for digital transformation and customer engagement? We are looking for an AVP Digital Solutions to lead the transition from traditional telesales to digital customer engagement channels.

What Youll Do:

• Drive the migration of telesales operations to digital platforms
• Enhance customer experience and streamline operational efficiency
• Collaborate with cross-functional teams (Marketing, IT, SEU) to integrate digital solutions
• Lead and train teams to optimize digital adoption
• Monitor key performance metrics and drive continuous improvement

What Were Looking For:

• ️Minimum 7 years of experience in banking or financial services
• Proven track record in sales-driven roles
• Strong background in the banking sector
• Experience in digital journey optimization, customer adoption, and outbound contact center operations
• Excellent interpersonal and relationship-building abilities
• In-depth understanding of digital engagement platforms and the credit card business
• Expertise in customer service, telesales, and digital onboarding
• ️Proven leadership experience, managing both direct and indirect reports
• ️Ability to handle change management and drive customer adoption strategies