Engagement Associate

We are seeking a dynamic and personable Engagement Associate to join a leading business services provider in Riyadh, KSA. The ideal candidate will play a key role in supporting local operations, ensuring seamless daily activities, and delivering an exceptional client experience. This role requires strong interpersonal skills, attention to detail, and a proactive, customer-focused mindset.

Key Responsibilities:

• Welcome and assist clients and visitors with professionalism and warmth.
• Build and maintain strong client relationships.
• Oversee daily operational tasks to ensure service excellence.
• Provide a superior, customer-centric experience at all touch points.
• Maintain a high level of alertness and professionalism at the reception/front desk, anticipating client and guest needs.
• Handle telephone calls in a professional and efficient manner with a clear, positive tone.
• Manage client check-in and check-out processes.
• Engage in up-selling and cross-selling opportunities to maximize revenue.

Requirements:

• Previous experience in hospitality, real estate, or customer service.
• Strong communication and organizational skills.
• Detail-oriented with the ability to multitask effectively.
• Proactive, polished, and professional demeanor.