Operations Analyst

Full Job Description

Company Description
Invisible Technologies offers unusual services (a combination of outsourcing and automation) to fast-scaling, innovative companies. Each company understands and uses our services in a variety of ways. It’s critical we can communicate to segments of users with visually appealing, and highly communicative assets. You’re helping us explain the benefits of our product in a way that words alone never could.

Job Description
Invisible Technologies helps fast-growing companies scale efficiently, so they can improve margins and capture market share at the same time. We partner with our clients to run their business operations using our modern outsourcing platform to deliver efficiency, quality, and flexibility at scale.

We believe that…

*Mission.* Invisible is a world-changing company and the Operations Team is responsible for creating the systems that will launch Invisible into the stratosphere.

Ownership. Every partner on the team is the “CEO” of their area - each of us are empowered to jump in and solve the problems in front of us.
Communication. Consistent feedback is key - we are addicted to learning and getting better.
Transparency. What one of us knows, all of us should know.
Self-Improvement. Every new mistake is a learning opportunity.
Meritocracy. The value someone produces should be reflected back in the position of responsibility and compensation that they receive.

*The Role*

The goal of an Operations Analyst (OA) is to unlock efficiencies and quality improvements in our operations through analysis, process design, and project management. OAs are paired with Operations Directors and serve as an extra pair of eyes, ears, hands, and brain — a catalyst for the Director to achieve their department’s overall objectives. Daily responsibilities for an OA vary, but often times include efficiency & quality analyses on process work, financial analyses on different areas of our operations, project management of certain client work, and process design improvement work on important client or internal processes.

The life of an OA is a difficult one, one where a persevering work ethic needs to be paired with an active, creative mind. That said, the OA role is a center for immense learning. Pairing directly with a senior partner and interacting regularly with various facets of the company (from individual agent operators to product managers), OAs will receive a frequent and diverse range of experiences, coaching, and opportunities. Our best OAs go on to become Operations Managers or move on to related roles in other teams at the company.

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Who We Want*

Operations Analysts (OAs) are very flexible, hybrid partners that have a high growth trajectory and can thrive (with proper coaching) in multiple dimensions. This flexibility is key to continuing our high growth trajectory: we grew over 3x for two consecutive years in a row (2020 & 2021) and plan to do so again in 2022. We are looking for OAs who can harness both the humble trait of being coachable and the ambitious trait of constantly desiring learning. The spirit animal of a junior OA is a sponge. And, over time, they will evolve with more learning, experience, and responsibility.

There are 3 key areas we will focus on growing the skillset of an OA to prepare them for a promotion to Operation Manager: Operations Management, Client Management, & Product Ownership. See job description for Operations Manager for more context on these skills.
Working Times: US (EST or PST) Hours