Acquisition Support Resource

Job Title: Acquisition Support Resource

Term: 12 months

Location: Abu Dhabi, UAE

Division: Cards

Reports to: TBC

PURPOSE OF THE PROJECT

The Acquisition Support Resource in Abu Dhabi will play a crucial role in supporting the business development and client acquisition process. The primary purpose of the role is to provide operational, administrative, and analytical support to the sales and account management teams, ensuring seamless onboarding of new clients and smooth execution of acquisition initiatives.

This role involves coordinating with internal stakeholders, preparing documentation, tracking progress against acquisition targets, and maintaining accurate records in the system. By enabling efficient processes and supporting client-facing teams, the Acquisition Support Resource will help expand its client base, accelerate adoption of its payment solutions, and contribute to overall revenue growth in the UAE.

Core Responsibilities and Accountabilities:

• Assist in the onboarding process for new clients, ensuring all documentation, compliance checks, and account setups are completed accurately and on time
• Provide administrative and operational support to sales and account management teams, helping them focus on revenue-generating activities
• Maintain and update client information, track acquisition progress, generate reports, and ensure data accuracy for reporting and decision-making
• Coordinate with internal key stakeholders to resolve issues, streamline workflows, and ensure smooth execution of acquisition initiatives

Knowledge and Experience:

• Proven ability to manage documentation, process management, and coordination in a fast-paced corporate environment
• High accuracy in handling client information, contracts, and compliance-related documents
• Prior experience supporting the setup and onboarding of new clients, including documentation, compliance checks, and coordination across teams

Mandatory Skills:

• Experience coordinating cross-functional initiatives or client acquisition projects from start to finish
• The ability to follow workflows, manage multiple tasks, and meet deadlines consistently
• Skilled in using systems to track client onboarding, manage pipelines, and maintain accurate records

Preferred Skills:

• Knowledge of banking, fintech, or digital payments products is highly beneficial for understanding client needs and acquisition processes
• Proficient communication skills in English with local clients and stakeholders (Arabic is a plus)