Head of Cards/ Head of Payment

1. Term: 12 months

2. Job location: Nairobi, Kenya

3. Experience requirement:10-15 years

4. Project scope:Head of Card/Head of Payments

5. Language: English

Job responsibilities

 P&L accountability, monitor revenues, costs and profits on monthly and quarterly basis

 Initiate and run sales and marketing activities in collaboration with channel, marketing and IT teams e.g.

1. Customer acquisition activities

2. Campaigns and promotions

3. Tactical initiatives that would increase revenues of the bank and reduce costs

 Monitor card portfolio health e.g. card transaction approval rates, growth in spend, credit limit utilisation, pricing, etc and take necessary action to remediate negative trends

 Monitor scheme costs and compliance issues and ensure efficient cost management

 Work to establish systems and processes to ensure efficient running of the card business from a fraud, operations and sales perspective (this will require working with various functional teams in the organisation)

 Identify acquisition opportunities focusing on cross-sell for the short-term

 Design the ideal campaigns based on an understanding of the client capabilities and priorities

 Build business cases to facilitate internal buy-in and approvals

 Coordinate campaign execution and troubleshoot any issues that may come-up

 Work with DTB and Mastercard teams to define new products and optimal CVP

 Help build product business case and help obtain internal and external approvals for launch

 Program manage new product launch by coordinating across all stakeholders

 Report on progress and troubleshoot / escalate issues

 Implement relevant projects with Mastercard related to Tokenization, virtual cards etc

 Working with marketing, communication, IT and operations teams to monitor customer experience issues related to:

1. Declines

2. Fraud

3. Chargebacks

4. Technical issues with card products

Qualifications/ expectations required:

 Proven experience in card products business development in retail banking

 Strong analytical, communication, leadership, and stakeholder management skills