Business Analyst

Location: Sydney, NSW

Working days: Hybrid (3 days on-site)

Duration: 12 months

Start Date: ASAP

Role description

In this role:

• Take initiative to gather, organise and synthesize large amounts of information from various sources
• Working with stakeholders to understand their needs, concerns and the environment that they operate in with respect to deliver goals and outcomes
• Work closely with stakeholders and change management to identify impacts to business processes and technology as a result of system or application changes
• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary in a timely manner
• Liaise and collaborate with external suppliers as required

Essential

• At least 5 years experience delivering complex process and technical changes as a Senior Business Analyst
• Expertise in process mapping with standardised techniques such as SIPOC
• Expertise in merchant acquiring and card payments industry and technologies
• Excellent communication skills, including ability to engage stakeholders at varying levels to facilitate gathering / refinement of detailed requirements from high level requirements to solution design to testing
• Proven track record of working to deadlines, results driven

Desirable

• Experience with large scale customer and data migrations projects
• Experience capturing and managing requirements and user stories in Confluence and JIRA
• Experience documenting customer journeys, process flows, and standard operating procedures
• Working knowledge of merchant terminal, POS, AS2805 messaging, ecommerce and payment gateways
• Experience synthesizing and analysing large amounts of data extracts for the extraction of project relevant insights
• Experience with converting raw data to purpose specific and actionable data visuals that tell a story (Powerpivots, Tableau, PowerBI)
• Experience with interpreting technical specs for Pega and API's
• Practical application of BABOK® Knowledge Areas including Agile ways of working
• Familiarity with CBA frameworks such as GDF, SDLC, Pace