Lead Project Manager- Cards Conversion

• Term: 30 months (2.5 years)

• Job location: Muscat, Oman

• Role Title: Lead Project Manager Cards Conversion

• Experience: 10 years+ of relevant experience

• Language: English (Arabic is a plus)

Role Overview: The Project Manager will be responsible for setting up and leading a project management office to oversee the execution of a comprehensive conversion program. This role will act as the primary coordination point between Mastercard and the client, ensuring seamless communication and coordination. The client will be migrating their card portfolio from one card scheme to another.

Role Requirements

• Setting up a project management office to oversee the execution of the conversion program;

• Develop and agree the overall Migration Masterplan considering all required elements

• Acting as a single point of contact between Mastercard and the Client in relation to the conversion program;

• Driving operational aspects of the conversion, including documentation of the proposed customer conversion journey;

• Coordinate with client teams such as IT, Marketing, Procurement and Product to ensure tasks are executed as per the masterplan

• Overseeing and driving the day-to-day execution of the conversion;

• Coordinate between different internal and external stakeholders;

• Manage and document, Risk, Issues and Dependencies for the conversion ensuring that the appropriate escalation is taken as needed.

• Monitoring and reporting on conversion performance on a regular basis;

• Driving the execution of portfolio optimization activities to drive desired portfolio behavior post conversion;

• Provide continuous regular reporting on conversion performance; and

• Reporting to the Steering Committee and executing overall project governance

KPIs / OKRs:

• Successful setup and operation of the project management office.

• Timely and effective development and agreement of the Migration Masterplan.

• Efficient and accurate documentation of the customer conversion journey.

• Achievement of conversion performance targets.

• Effective coordination and communication between stakeholders.

• Successful execution of portfolio optimization activities.

• Adherence to project timelines and milestones.

• Effective management and resolution of issues and roadblocks.

• Regular and accurate reporting on project status.

Knowledge and Experience

• Bachelor's degree in a related field (e.g., project management, engineering, technology)

• PMP (or similar) project management certification

• 7 years+ of experience in project management, with a focus on end-to-end project management of complex projects within the banking / payment's domain

• Strong project management skills with a focus on large-scale conversion programs.

• Experience working on banking / payment product and proposition launches and solution deployments in multiple markets

• Strong knowledge of project management and technology delivery methodologies

• Excellent understanding of portfolio optimization and customer conversion processes.

• Strong technical knowledge and the ability to converse with technology teams to address challenges within project constraints

• Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders

• Strong problem-solving and analytical skills, with the ability to identify and manage project risks

• Experience managing schedules, and resources, with a focus on delivering projects on time to the required quality standards.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Proactive and detail-oriented approach to problem-solving.