Issuing and Acquiring Operations Support South Africa

Location - South Africa (actual location flexible)
Experience - 7 years +

Primary Role:

• Provide input to facilitate the documentation the processes of the operations value chain for an Issuer which includes customer onboarding, activation, transaction processing and other processes in South Africa
• Provide input to facilitate the documentation the processes of the operations value chain for an Acquirer which includes activities such as merchant activation, settlement and other processes in South Africa
• Facilitate knowledge transfer of all the operational activities within the clients group entities in South Africa through a train the trainer approach
• Provide input to training material to be documented by Client Learning and Development Team

Note:

All the training sessions, process designs and leading global/regional practices will be informed by the client or through another MC Advisors project

Secondary Role:

• Manage and monitor project schedules, risks and ensure timely resolution of any issues or deviations from project plans
• Coordinate and facilitate project meetings and project status reports with Mastercard and other stakeholders to ensure timely execution of activities
• Ensure project documentation is up-to-date, complete, and accessible to all stakeholders
• Communicate project progress and risks to stakeholders, including senior management
• Build and maintain relationships with project vendors and workstream owners, ensuring their work is aligned with project objectives and deliverables
• Ensure project deliverables meet the required quality standards, including conducting final quality reviews and sign-off from the client

Requirements, experience and skills

• Bachelor's degree in a related field (e.g., business, technology)
• 7+ years of experience in Issuing and Acquiring operations of a bank/fintech
• Extensive experience working on payment product/processes in SSA region
• Knowledge of both Issuing and Acquiring operational activities
• Strong knowledge of process design methodologies
• Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain relationships with stakeholders
• Strong problem-solving & analytical skills, with the ability to identify & manage project risks
• Experience managing schedules and resources, with a focus on delivering projects on time to the required quality standards.