About the job MPGS support (Payment Gateway Specialist)
- Term: 12 months
- Location: South Africa (Preferred)
- All in Budget: TBD
- Experience requirement: 10-12 years
- Project area: MPGS support (payment gateway specialist)
Role:
We are looking for experience more from the MPGS technical operator perspective having direct user/admin platform knowledge in following areas:
1. Act as first point of contact for MPGS Projects across the scoped markets, coordinate with Mastercards internal teams, Client/Acquires and third party providers to setup project and follow up on related requirements, manage technical solution/scope and timelines adhering to Project management best practices;
2. Project & scope management (per market)
o Provide on-the-ground support as required, log requests and update Client team on project execution status in timely intervals,
o Conduct regular reviews with Client on open projects and tickets,
o Provide timely reports & status updates on timely manner (internally & externally),
o Conduct brief platform-specific technical training as needed,
o Assist Client in filling various requests forms related to the gateway (e.g., requests to add currency, change requests, / ACS (access control server) related forms),
o Manage Clients MPGS technical team requirements to provide timely support (e.g., production technical support),
o Any further MPGS related services agreed between the parties in writing which are part of and/or ancillary to, the services provided under this Schedule,
3. Clients MPGS instance (on Behalf management ):
o Support and maintain full configuration cycle of the non-corporate merchant organizations as per the Onboarding Guide provided with MPGS,
o Manage access rights and issue the relevant accesses to different level of non-corporate merchant organization,
o Ensure ownership changes are reflected on Merchant Manager Portal upon acquiring banks notification by activating or deactivating merchant code,
4. Post implementation Support :
o Manage urgent production technical support, specific technical challenges faced by Client,
o Support market or acquiring bank or corporate MSO (management services organization) with any application upgrade,
o Support and maintain any Gateway changes/Technical/Market support as part of troubleshooting,
o Provide support on and attend troubleshooting calls with the merchant,
o Provide periodic update on required resolution post the troubleshooting calls,
o Share the incident report provided by BizOps team describing the cause and the corrective measures taken for each incident,
Required Experience :
- MPGS :
o Merchant onboarding/setup
o Support in API integrations
o Support end to end testing
o Ability to support Acquirer dependencies : Acquirer link, clearing ( DCF File processing) & settlement.
o Risk rules & Fraud Management best practices : Transaction Risk Management experience
- Acquirer & Merchant organization
o Refunds/Chargeback analysis
o Authorization rate improvement initiatives
o Improve decline and abandonment rates
o Portfolio activity tracking Reports and analysis
o Culling exercise for inactive MIDs
- Acceptance experience
o Deep understanding of roles in acceptance EcoSystem: PayFac, MarketPlace, PSP..etc
o Scheme Franchise rules understanding and navigation.
o APMs and wallet acceptance.
Required Skills :
- Specialist in acquiring business,
- Regional experience preferred,
- Advanced English,
- Ability to work independently with minimum supervision,
- Strong stakeholder management skills across,
- Technical & functional expertise (knowledge of both business and technology requirements,
- Advanced Project Management practices & experience with records of high scale and complex acceptance projects/programs.