Job Openings MPGS support (Payment Gateway Specialist)

About the job MPGS support (Payment Gateway Specialist)

  1. Term: 12 months
  2. Location: South Africa (Preferred)
  3. All in Budget: TBD
  4. Experience requirement: 10-12 years
  5. Project area: MPGS support (payment gateway specialist)

Role:

We are looking for experience more from the MPGS technical operator perspective having direct user/admin platform knowledge in following areas:

1. Act as first point of contact for MPGS Projects across the scoped markets, coordinate with Mastercards internal teams, Client/Acquires and third party providers to setup project and follow up on related requirements, manage technical solution/scope and timelines adhering to Project management best practices;

2. Project & scope management (per market)

o Provide on-the-ground support as required, log requests and update Client team on project execution status in timely intervals,

o Conduct regular reviews with Client on open projects and tickets,

o Provide timely reports & status updates on timely manner (internally & externally),

o Conduct brief platform-specific technical training as needed,

o Assist Client in filling various requests forms related to the gateway (e.g., requests to add currency, change requests, / ACS (access control server) related forms),

o Manage Clients MPGS technical team requirements to provide timely support (e.g., production technical support),

o Any further MPGS related services agreed between the parties in writing which are part of and/or ancillary to, the services provided under this Schedule,

3. Clients MPGS instance (on Behalf management ):

o Support and maintain full configuration cycle of the non-corporate merchant organizations as per the Onboarding Guide provided with MPGS,

o Manage access rights and issue the relevant accesses to different level of non-corporate merchant organization,

o Ensure ownership changes are reflected on Merchant Manager Portal upon acquiring banks notification by activating or deactivating merchant code,

4. Post implementation Support :

o Manage urgent production technical support, specific technical challenges faced by Client,

o Support market or acquiring bank or corporate MSO (management services organization) with any application upgrade,

o Support and maintain any Gateway changes/Technical/Market support as part of troubleshooting,

o Provide support on and attend troubleshooting calls with the merchant,

o Provide periodic update on required resolution post the troubleshooting calls,

o Share the incident report provided by BizOps team describing the cause and the corrective measures taken for each incident,

Required Experience :

- MPGS :

o Merchant onboarding/setup

o Support in API integrations

o Support end to end testing

o Ability to support Acquirer dependencies : Acquirer link, clearing ( DCF File processing) & settlement.

o Risk rules & Fraud Management best practices : Transaction Risk Management experience

- Acquirer & Merchant organization

o Refunds/Chargeback analysis

o Authorization rate improvement initiatives

o Improve decline and abandonment rates

o Portfolio activity tracking Reports and analysis

o Culling exercise for inactive MIDs

- Acceptance experience

o Deep understanding of roles in acceptance EcoSystem: PayFac, MarketPlace, PSP..etc

o Scheme Franchise rules understanding and navigation.

o APMs and wallet acceptance.

Required Skills :

- Specialist in acquiring business,

- Regional experience preferred,

- Advanced English,

- Ability to work independently with minimum supervision,

- Strong stakeholder management skills across,

- Technical & functional expertise (knowledge of both business and technology requirements,

- Advanced Project Management practices & experience with records of high scale and complex acceptance projects/programs.