Operation Support Resource

JOB TITLE: Operation Support Resource

TERM: 12 Months

LOCATION: Johannesburg

RELEVANT EXPERIENCE: 7+ years experience

MANDATORY REQUIREMENTS*: Understanding of fraud prevention tools; Knowledge of payment systems

PURPOSE OF JOB

To provide backend or customer-facing operation support within a financial institution

TASKS

Core Responsibilities and Accountabilities

1. Assessment and reviewing of reconciliation and settlement processes.
2. Design - New process of reconciliation including reconciliation repository and traceable audit
3. Development - Implementation and execution of reconciliation process and product.
4. Reconciliation Go-Live
5. Daily run of reconciliation process for the Bank
6. Reviewing these processes periodically (e.g., every quarter)
7. Updating process and training material:

a) Training of new Client reconciliation team members

b) Preparing and delivering handover and documentation to the Client team(s)

Knowledge and Experience

• Knowledge of payment systems
• Familiarity with operations management systems
• Understanding of fraud prevention tools.
• Strong analytical skills for dispute resolution
• Customer service experience
• Attention to details for compliance and data accuracy