Servicing Lead- Corporate Travel & Expense Cards

JOB TITLE: Servicing Lead Corporate Travel & Expense Cards

TERM: 12 months 

CLIENT LOCATION: Riyadh, Saudi Arabia

DIVISION: Corporate Banking /Commercial Cards 

REPORTS TO: Program Manager, Corporate Large Program

RELEVANT EXPERIENCE: 8+ years of experience in corporate banking operations, card servicing, or implementation management, ideally within commercial cards or payment products

MANDATORY REQUIREMENTS**: Experience in Corporate Cards servicing or operations

PURPOSE OF JOB

Our client is seeking a Servicing Lead to design, implement, and oversee the servicing operating model for our newly launched Corporate Travel & Expense (T&E) Card proposition. This role is critical to ensuring a seamless and high-standard service experience for our multinational and large corporate clients. The Servicing Lead will work across functions, including operations, IT, compliance, product, and relationship management, to develop processes, service standards, and governance models that support a scalable and client-centric T&E card program

TASKS

Core Responsibilities and Accountabilities

Key Responsibilities

• Design and implement an end-to-end servicing model for Corporate T&E Cards, covering onboarding, query management, transaction support, dispute handling, and reporting.
• Define and document standard operating procedures (SOPs) for all key servicing activities, ensuring compliance with regulatory and internal requirements.
• Collaborate with Relationship Managers and Sales Leads to ensure that servicing commitments align with client expectations.
• Establish clear SLAs, KPIs, and escalation protocols for servicing corporate clients.
• Coordinate with card processors, technology vendors, and internal stakeholders to ensure proper system configuration, data integration, and service readiness.
• Lead the onboarding and training of internal servicing teams and act as the central point of contact for issue resolution.
• Monitor service performance, identify root causes of recurring issues, and implement continuous improvement initiatives.
• Support audits, risk reviews, and compliance assessments related to the T&E card operations.

Qualifications & Experience

• Minimum of 8 years of experience in corporate banking operations, card servicing, or implementation management, ideally within commercial cards or payment products.
• Proven experience designing and running corporate client servicing models with a strong operational and control mindset.
• Deep understanding of commercial card servicing workflows, including onboarding, file integrations, statement delivery, and client queries.
• Strong project management and process improvement skills.
• Excellent stakeholder management and cross-functional coordination capabilities.
• Familiarity with card platforms, ERP connectors, and expense management systems is a plus.