SME & Corporate Digital Products

JOB TITLE: SME & Corporate Digital Products

TERM: 12 months 

CLIENT LOCATION: Riyadh, KSA

DIVISION: Financial Services / SME Technology Platform 

RELEVANT EXPERIENCE: 10 years+ of relevant experience

MANDATORY REQUIREMENTS**:

• Experience across digital banking, fintech, and enterprise UX
• Immediately available
• KSA/GCC experience

PURPOSE OF JOB

The role is to set up and lead the in-house design function for one of our key digital business units focused on SME & corporate customers. The product is already live and gaining traction; the next chapter is about elevating the user experience, delivering on customer feedback, and creating a world-class design practice that is integrated deeply with product and tech teams.

TASKS

Core Responsibilities and Accountabilities

• Build the In-House Design Studio: Lead the setup of a scalable design function from scratch, including org structure, roles, tools, and best practices.
• Design-Led Product Evolution: Continuously analyze live product journeys, run diagnostics, and ship design changes that immediately uplift UX and customer satisfaction.
• Cross-Functional Collaboration: Design and implement workflows that promote seamless collaboration between product, design, and engineering with a focus on speed, clarity, and shared ownership.
• Recruit & Mentor Local Talent: Hire, onboard, and coach a team of Saudi designers across product design, UX, and UI disciplines.
• Process Implementation: Establish a design operations framework that fits the org's rhythmfrom sprints and reviews to quality checks and stakeholder alignment.
• Experience Governance: Ensure all design output meets high standards of usability, accessibility, and brand consistency.

KPIs

• Conversion Rates: Higher completion across key user flows such as onboarding, transactions, and service requests.
• Task Efficiency: Reduced friction, faster completion times, and improved usability scores across the platform.
• Customer Satisfaction: Positive feedback from users, reflected in qualitative research.

Skillsets

• UX/UI Design
• Figma & Prototyping
• Design Systems
• Agile & Scrum
• Data Analytics
• Journey Mapping

Non-technical Skillsets

• Design Leadership
• Product Strategy
• Stakeholder Management
• Cross-functional Collaboration