Merchant Acquiring Growth Lead

Term- 6 months

Location- Doha, Qatar

Division- Cards/Payments

Reports to- Head of Merchant Acquiring and Head of Payments

Relevant experience- Minimum 10 years in merchant acquiring, payments, or financial services industry, with at least 5 years in a leadership role.

Mandatory requirements- Experience from Qatar or GCC region; Proficiency in English; knowledge of Arabic is a plus; Notice period: Immediate to 30 days

Purpose of Job- 

The Strategic Growth Lead will drive the growth of the merchant acquiring team by developing and implementing effective incentive structures for sales representatives and merchants. The role will focus on identifying and targeting high-potential merchant segments as well as addressing market forces.

Tasks-

Core Responsibilities and Accountabilities

1. Develop and execute strategic plans to drive merchant acquisition and engagement.
2. Design and implement incentive structures for sales representatives and merchants.
3. Identify and target high-potential merchant segments to maximize growth
4. Analyze market trends and competitor activities to inform strategic decisions.
5. Collaborate with internal teams to ensure alignment with overall business objectives.
6. Monitor and report on key performance indicators (KPIs) to track progress and adjust strategies as needed.
7. Increase acquiring presence and penetration in the aggregator/PSP segment by developing strategic partnerships and exploring emerging opportunities.
8. Evaluate and optimize current incentive structures to align with broader business development goals and drive desired behaviors.
9. Enhance usage and profitability with large key merchants in dual merchant setups through tailored strategies and technology utilization.
10. Develop comprehensive merchant training programs to drive POS usage and compliance with payment scheme guidelines.
11. Identify gaps and suggest improvements in the e-commerce space to lead the market, including exploring new payment methods and emerging technologies.

KPIs

1. Increase in merchant acquisition and retention rates.
2. Growth in transaction volume and value.
3. Achievement of sales targets and revenue goals.
4. Improvement in sales team performance and productivity.
5. Expansion in the aggregator/PSP segment.
6. Enhanced profitability with key merchants.
7. Increased POS usage and compliance among merchants.
8. Innovation and leadership in the e-commerce space.

Knowledge and Experience

1. Proven track record in leading and managing sales teams.
2. Relevant certifications in sales or payments (e.g., Certified Payments Professional).
3. In-depth understanding of the payments industry and merchant acquiring.
4. Strong analytical skills to assess market trends and competitor activities.
5. Excellent communication and negotiation skills.
6. Knowledge of incentive structure design and implementation.
7. Familiarity with market analysis and competitive intelligence.
8. Expertise in team leadership and development.
9. Strategic planning and execution.
10. Sales and relationship management.
11. Market analysis and competitive intelligence.
12. Merchant training program development.
13. E-commerce innovation strategies.

Mandatory Skills**

1. Local experience in Qatar or GCC region
2. Proficiency in English; knowledge of Arabic is a plus
3. Domain expertise in merchant acquiring and payment processing
4. Strong technical skills in payment technologies and CRM systems
5. Notice period: Immediate to 30 days