Executive Opportunity

Store Manager — Duty Free / Luxury Retail

Saint Maarten / Caribbean · Lead a premium travel retail operation serving international travelers, VIP customers and luxury-focused shoppers in one of the Caribbean's strongest tourism markets.

LocationSaint Maarten / Caribbean IndustryDuty Free · Luxury Retail · Travel Retail ModalityOn-site MobilityInternational relocation preferred

Position Objective

The Store Manager will lead the full operation of a Duty Free / Luxury Retail store, ensuring premium customer experience, strong commercial execution, operational control and effective leadership of a multicultural team.

Main mission: drive sales performance, conversion, average ticket, service excellence and operational discipline in a high-traffic travel retail environment aligned with international luxury brand standards.

Saint Maarten Market Context

Airport Traffic

Princess Juliana International Airport is a key Caribbean gateway with strong passenger growth and regional/international demand.

Cruise & Tourism

Saint Maarten combines stayover tourism, cruise visitors and airport travelers, creating high potential for duty free and premium retail.

Duty-Free Destination

Philipsburg and airport retail are recognized shopping points for jewelry, beauty, fashion, electronics, liquor, tobacco and luxury brands.

Why this role matters: the selected Store Manager must understand both luxury clienteling and fast-paced travel retail conversion. This is not a standard retail store; it is a tourism-driven, multicultural and KPI-intensive operation.

Key Responsibilities

Commercial Management & Sales

• Achieve sales targets, profitability goals and brand KPIs.
• Increase average ticket, conversion, UPT and sales productivity.
• Supervise luxury experience, customer journey and visual merchandising standards.
• Develop commercial actions oriented to international tourists and airport/cruise traffic.
• Coach the team on upselling, cross-selling and premium customer engagement.

Store Operations

• Lead the full daily operation of the store.
• Manage inventories, audits, stock accuracy and loss prevention.
• Supervise cash control, deposits, cash counts and corporate policies.
• Guarantee compliance with travel retail, duty free and brand standards.
• Ensure efficient scheduling, shift control and operational readiness.

Premium Customer Experience

• Deliver a high-end customer experience for multicultural travelers.
• Manage VIP clients, service recovery and critical situations.
• Ensure customer satisfaction, loyalty and repeat purchase behavior.
• Protect the brand image through service consistency and product knowledge.

Leadership & Team Development

• Lead, train and motivate multicultural sales teams.
• Manage performance, productivity and accountability.
• Create a culture of sales excellence, service discipline and operational integrity.
• Develop supervisors and high-potential team members.

Requirements

Must-Have

• 5+ years in Duty Free, Luxury Retail, Fashion Retail, Beauty Retail or Travel Retail.
• Proven experience managing commercial KPIs: sales, average ticket, conversion, UPT, productivity and margin.
• Experience leading large or multicultural teams.
• Advanced English required — C1/C2 preferred.
• Spanish required.
• Availability for relocation in the Caribbean.

Highly Preferred

• Experience in airports, cruise ports, resorts, tourist zones or international retail environments.
• Background in premium brands, luxury, beauty, fragrance, fashion, watches, jewelry or multi-category duty free.
• Strong operational discipline in inventory, cash control and loss prevention.
• Experience with VIP customers and international travelers.

Ideal Candidate Profile

The ideal candidate is a commercially driven retail leader with premium service standards, strong operational control and the ability to lead multicultural teams in a high-traffic tourism environment.

DimensionIdeal ProfileCommercial DNAUnderstands KPIs, conversion, ticket growth, productivity, incentives and profitability.Luxury ExperienceCan deliver premium service, manage VIP clients and protect brand standards.Operational ControlStrong with inventory, cash, audits, stock loss, scheduling and compliance.LeadershipCan train, motivate and hold accountable a diverse sales team.MobilityOpen to relocate and build a stable career in the Caribbean.

Good Salary & Bonus & Incentives

Commercial bonus, KPI incentives, sales performance, shrinkage control and operational excellence.

Relocation Support

Preferred for international candidates: ticket, temporary housing, onboarding assistance and corporate benefits subject to final package.

Application Requirements

Please submit:

1. Updated CV with clear retail roles, brands, store size, team size and KPIs.
2. Updated LinkedIn profile showing current role, location, languages and retail/luxury/travel retail experience.
3. LinkedIn and/or GitHub/portfolio description if applicable. For retail candidates, LinkedIn is preferred; GitHub is only relevant if the candidate also has digital retail, e-commerce, analytics or systems projects.
4. Short candidate statement: Why should you be selected for this Store Manager — Duty Free / Luxury Retail role in Saint Maarten?

LinkedIn SEO — Posting Optimization

Recommended LinkedIn Job Title

Store Manager — Duty Free / Luxury Retail | Saint Maarten / Caribbean

SEO Summary

We are hiring a Store Manager for a premium Duty Free / Luxury Retail operation in Saint Maarten. The role requires strong experience in travel retail, luxury retail, fashion, beauty, jewelry, watches, airport retail or cruise retail; advanced English; commercial KPIs; inventory control; loss prevention; team leadership; and relocation availability in the Caribbean.

Keywords

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Hashtags

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Executive Search Job Description. Prepared for Store Manager — Duty Free / Luxury Retail, Saint Maarten / Caribbean.

Market note: salary levels are directional and should be validated against candidate seniority, relocation cost, tax treatment, benefits and total compensation structure.