Client Service Director BPO (Healthcare)

Client Service Director BPO (Healthcare)

Santo Domingo / Santiago, Dominican Republic
RD$300,000 base + performance bonuses
Bilingual EnglishSpanish (C1/C2 required)

️ If you do not meet the BPO + Healthcare + Bilingual (C1/C2) requirements, please do not apply.

Position Summary

We seek a Client Service Director with proven leadership managing healthcare accounts within the BPO industry. This role oversees client partnerships, ensures operational excellence, drives performance and compliance, and leads initiatives that maximize satisfaction and business results.

Key Responsibilities

• Lead strategic relationships with healthcare clients, ensuring trust and high satisfaction.

• Oversee SLAs, KPIs, CSAT, and compliance performance across operations.

• Manage cross-functional teams (Operations, Quality, Training, WFM, HR).

• Analyze performance data to detect trends, risks, and improvement areas.

• Deliver business reviews and operational updates to client executives.

• Drive efficiency, process improvement, and cost optimization initiatives.

• Support new client transitions, ramp-ups, and governance compliance (HIPAA, data privacy).

Qualifications

• Bachelors degree in Business, Management, or Healthcare Administration.

• 5+ years in BPO leadership roles, with 3+ years managing healthcare accounts.

• Proven success managing client-facing relationships and performance KPIs.

• Strong analytical, negotiation, and decision-making abilities.

• Bilingual fluency (EnglishSpanish C1/C2) is mandatory.

Preferred

• Experience in multi-site or nearshore operations.

• Knowledge of HIPAA/compliance frameworks.

• Certifications in Lean Six Sigma, COPC, or PMP are a plus.

️ Applications that do not meet the BPO + Healthcare + Bilingual (C1/C2) criteria will not be considered.

How to Apply

Please submit your updated résumé and include your LinkedIn profile link along with a short paragraph explaining why you are the ideal candidate for this position.