Job Openings (HR) Human Resources Manager (C1C2 EN/ES) (Honduras/SPS)

About the job (HR) Human Resources Manager (C1C2 EN/ES) (Honduras/SPS)

(HR) Human Resources Manager (C1C2 EN/ES) (Honduras/SPS)

Location: San Pedro Sula, Honduras                         Industry: BPO / Contact Center                                  Market: United States (USA)                                     Employment Type: Full-time

Role Summary

Seeking an experienced HR Manager with strong BPO expertise and full bilingual fluency (EN/ES). Responsible for HR strategy and execution for U.S. market support teams in Hondurascovering talent management, employee relations, performance culture, compliance, and organizational development. Acts as a strategic partner to operations, aligning people initiatives with business goals while sustaining an exceptional employee experience.

Key Responsibilities

  • Develop and execute HR strategies aligned with business goals and BPO needs.

  • Partner with operations leaders on workforce planning and talent initiatives.

  • Oversee onboarding, performance management, employee relations & retention programs.

  • Ensure compliance with Honduran labor laws and U.S. client requirements.

  • Advise managers on performance, behavioral issues, and disciplinary actions.

  • Manage compensation, benefits administration, and HR policies.

  • Support organizational development, culture, and leadership programs.

  • Lead engagement and DEI initiatives, pulse surveys, and recognition plans.

  • Maintain HR metrics ( attrition, engagement, KPIs ) and regular reporting.

  • Conduct HR audits, investigations, and risk management actions.

  • Partner with Talent Acquisition on recruitment execution.

  • Manage transfers, promotions, terminations, and succession planning.

  • Oversee training and development to enhance leadership and employee skills.

  • Ensure accurate HRIS data and drive process standardization and continuous improvement.

Requirements

Education: Bachelors degree in Human Resources, Business Administration, Psychology or related field.
Experience: 5+ years in HR (preferably BPO/high-volume service); experience supporting U.S. market operations; solid background in employee relations, performance management, compliance, and talent development; prior team leadership a plus.
Skills: English C1C2; expert in Honduran labor law (+ U.S. exposure preferred); excellent communication, analytics, and influence; proficient in HRIS/ATS and Microsoft or Google Workspace; ethical judgment and problem-solving mindset.

Core Competencies

Strategic HR Management | Leadership & Coaching | Decision Making | Stakeholder Management | Change & Engagement | Data-Driven Thinking | Conflict Resolution

Benefits (customizable)

Competitive salary | Hybrid/Remote flexibility | Performance bonus | Medical benefits | Professional development | Career advancement | Paid time off

Success Metrics / KPIs

Retention & Attrition | Engagement Scores | Time-to-Productivity | Manager Satisfaction | Policy Compliance | Leadership Pipeline | HR Audit Readiness

How to Apply

Submit your updated résumé and LinkedIn profile link with a short paragraph explaining why you are the ideal candidate for this position.


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