Recruitment Manager (C1-C2 EN/ES) (Honduras/SPS)

JOB DESCRIPTION

Recruitment Manager (C1-C2 EN/ES) (Honduras/SPS)

Location: Honduras San Pedro Sula
Industry: BPO / Contact Center
Market: United States (USA)
Employment Type: Full-time

Role Summary

We are seeking a highly skilled Bilingual Recruitment Manager (English/Spanish) with strong BPO industry experience to lead end-to-end recruitment efforts for the U.S. market. This role is responsible for developing talent acquisition strategies, managing recruitment teams, and ensuring hiring targets are met in a fast-paced, high-volume environment.

Key Responsibilities

• Lead full-cycle recruiting for U.S. market roles (front-line, leadership, and corporate).
• Manage and coordinate recruitment teams (onshore/offshore).
• Develop and implement sourcing strategies aligned with business needs.
• Oversee interview, assessment, and selection processes based on operational KPIs.
• Partner with Operations, Training, HRBPs, and internal stakeholders to ensure alignment on profiles and hiring timelines.
• Monitor and report recruitment KPIs: time-to-hire, cost-per-hire, sourcing effectiveness, etc.
• Manage ATS/CRM and other digital recruitment tools.
• Ensure compliance with local and U.S. hiring regulations.
• Build external sourcing channels: job fairs, local institutions, digital campaigns.
• Optimize sourcing channels and continuously improve hiring volume and talent quality.
• Lead employer branding initiatives to attract bilingual talent.

Requirements

Education

• Bachelors degree in Human Resources, Psychology, Business Administration, or related field.

Experience

• 35+ years of recruitment experience within the BPO industry.
• Proven experience supporting U.S. market hiring.
• Experience managing high-volume recruitment (mass hiring).
• Previous leadership experience managing recruitment teams.
• Knowledge of recruitment KPIs and headcount planning.

Skills

• Advanced or native English proficiency (C1C2) mandatory.
• Proficiency with ATS, CRM, reporting dashboards, Google Workspace, and Excel.
• Strong communication and negotiation skills.
• Ability to work under pressure and meet aggressive hiring timelines.
• Results-driven mindset.

Core Competencies

• Leadership & people management
• Effective decision-making
• Strategic thinking
• Strong English/Spanish communication
• Stakeholder management
• KPI-driven management
• Innovative sourcing

Benefits (customizable)

• Competitive salary
• Performance-based bonuses
• Hybrid or remote work options
• Career growth opportunities
• Medical insurance
• Continuous training

Success Metrics / KPIs

• Time-to-hire
• Quality-of-hire
• Cost-per-hire
• Sourcing channel effectiveness
• Hiring conversion rate
• SLA compliance

How to Apply

Please submit your updated résumé and include your LinkedIn profile link along with a short paragraph explaining why you are the ideal candidate for this position.