Client Communication Associate

About Pacific Rise Co

Pacific Rise Co provides full-service logistics solutions, including warehousing, freight forwarding, distribution, customs processing, and last-mile delivery. We support a wide range of industries with reliable and efficient supply-chain operations.

Position Overview

We are seeking a professional and customer-focused Client Communication Associate to serve as a primary point of contact for clients, ensuring clear communication and efficient coordination between customers and internal operations teams. This position is based at our Detroit, MI location.

Key Responsibilities

• Respond to client inquiries regarding services and shipment status
• Coordinate communication between clients and internal departments
• Provide accurate information about company services and delivery schedules
• Document customer interactions and maintain organized records
• Assist with appointment scheduling and service coordination
• Support administrative tasks related to customer service operations
• Maintain a high level of customer satisfaction and professionalism

Qualifications

• High school diploma or equivalent required
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Basic computer and data entry skills
• Problem-solving mindset with strong attention to detail
• Professional, reliable, and team-oriented

Compensation & Benefits

Pay: $19–$29 per hour (experience-based)

Benefits include:

• Paid time off (PTO) and paid holidays
• Health, dental, and vision insurance
• 401(k) retirement plan with employer contribution
• Performance-based incentives
• Weekly pay options (if applicable)
• Paid onboarding and ongoing training
• Career advancement opportunities within customer service and operations
• Supportive and team-oriented work environment