IT Consultant- Collaboration

IT Consultant - Collaboration

Purpose & Scope of the role

We are seeking an experienced consultant to support the organisation globally in the future Digital ventures. This is a unique career opportunity within a Global Organisation that will offer you international exposure and high digitalisation ambitions with many possibilities to learn and grow.Your role will be IT Consultant Collaboration within Digital Workspace team.The IT Consultant - Collaboration serves as accountable person for technical support, management and solutioning for the Office 365 platform, Exchange Online & OnPrem as well as Mailbox Archiving. You will be part of a dynamic team focused on service design, global project implementation and 3rd level support as part of Digital Workspace team.

Key Responsibilities and Job Content

• Accountable and responsible for technical support, management and solutioning for the Office 365 platform, Exchange Online & OnPrem as well as Mailbox Archiving including but not limited to configuration, policies, features, functionality etc based on agreed SLAs & KPIs. 
• Ensuring efficient troubleshooting, researching, and resolution, leading or facilitating investigations and tasks pertaining to Exchange Online & OnPrem, O365 and Mailbox archiving.
• Acts as the focal point of contact for incidents, problems, and changes to the Exchange Online & OnPrem, Office 365 and mailbox archiving services.
• Coordinate and collaborates with internal teams or vendors to actively troubleshoot and identify innovative resolutions to non-standard issues within the enterprise.
• Perform routine system monitoring, health check and maintenance for pro-active management of IT by evaluates and recommends tools for maintenance and monitoring of O365 tenant.
• Supported and implemented projects related to Exchange Online & OnPrem, Office 365 platform & mailbox archiving.
• Understand and apply knowledge of Company environment to deliver solutions that meet the needs of the business.
• Working with Product Manager to drive continuous improvement on managing and optimizing O365, Exchange Online and Mailbox Archiving solution and process.
• Documents and maintains operational processes and User knowledge base.
• Actively participate in operational ITIL processes i.e., Incident, Change Management, Problem Management, and Availability Management.

Personal Competencies

• PROBLEM ANALYSIS: Collects and selects relevant information from different sources independently and on his/her own initiative. Makes connections and organises information.
• QUALITY ORIENTATION: Makes proposals and takes actions to increase the quality of products and services of his/her own initiative.
• TEAMWORK: Works towards collective results with other people of his/her own initiative.
• LEARNING ABILITY: Applies new information and ideas of his/her own initiative.
• PLANNING AND ORGANISING: Plans and organises his/her own work effectively, independently and on his/her own initiative, in consultation with other people where appropriate.
• IMPACT: Engages people with his/her contagious enthusiasm and makes acceptable, independent statements.

Professional Competencies

• Bachelor's degree in computer software engineering, computer science, or a related field
• More than 5-year experience on end user support functions mainly on Exchange Online and O365 platform.
• Demonstrate good understanding of Windows, Office, DNS, AD, LDAP, DHCP, Auto discovery, Mail retention policies, O365 hybrid and client connectivity and PowerShell.
• Possess expertise in administering and providing technical support for Office 365 collaboration services, including mainly Exchange Online & OnPrem, mailbox archiving, SMTP relay and Email
• Hygiene services, such as Exchange Online Protection, along with proficiency in Exchange Online PowerShell scripting.
• Knowledge and experience on SharePoint Online, MS Teams and Power Platform is added advantages.
• Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills and updating technical documentation as required.
• Excellent communications and interpersonal skills.
• Solution driven able to react quickly and resolve issues.
• High level of logical intelligence.