IT Consultant - Virtual Desktop Infrastructure

Job Title: VDI Engineer (Azure Virtual Desktop AVD) (5+ Years Experience)

Job Description:

We are seeking an experienced VDI Engineer with at least 5 years of experience in Microsoft AVD (Azure Virtual Desktop) to design, deploy, and manage enterprise-level virtual desktop infrastructure. This role is responsible for ensuring scalability, reliability, security, and performance, while providing expert technical support and seamless integration with existing IT infrastructure.

Key Responsibilities:

• Design, implement, and manage VDI solutions using Microsoft AVD, ensuring high availability, security, and scalability.

• Provide technical leadership in troubleshooting and resolving complex VDI issues, ensuring resolution within agreed SLAs & KPIs.

• Act as the primary contact for incidents, problems, and change management related to VDI solutions.

• Collaborate with internal IT teams and external vendors to diagnose and resolve advanced VDI performance and infrastructure issues.

• Work closely with business users to gather requirements, provide expert consultation, and optimize VDI environments.

• Ensure seamless integration of AVD with enterprise IT infrastructure, minimizing operational disruptions.

• Conduct performance tuning, resource optimization, and proactive maintenance for VDI environments.

• Implement and monitor security measures to protect VDI environments against potential threats and vulnerabilities.

• Develop and maintain documentation, including design specifications, configurations, troubleshooting guides, and operational procedures.

• Lead training sessions and knowledge-sharing initiatives for business users and internal IT teams on VDI best practices.

• Oversee VDI projects from planning to deployment, ensuring timely delivery within scope and budget.

• Work with Product Managers to drive continuous improvements in managing and optimizing VDI solutions.

• Actively participate in ITIL processes such as Incident, Change, Problem, and Availability Management.

• Stay updated on emerging trends and advancements in VDI technologies, recommending innovations where applicable.

Qualifications & Experience:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• Minimum 5 years of experience in designing, deploying, and managing Microsoft AVD (Azure Virtual Desktop) solutions.

• Strong hands-on experience in VDI technologies, including Microsoft AVD, Citrix, VMware Horizon, or similar.

• Expertise in troubleshooting and performance optimization of enterprise VDI environments.

• Strong understanding of Azure infrastructure, including Azure AD, FSLogix, Intune, Azure Networking, and ARM Templates.

• Experience with VDI security best practices, including Zero Trust security models.

• Hands-on experience with ITIL processes (Incident, Change, Problem, and Availability Management).

• Strong scripting skills in PowerShell, Terraform, or similar for automation.

• Experience working with cross-functional teams in a global enterprise environment.

• Excellent problem-solving, communication, and collaboration skills.

Preferred Skills:

• Experience with Azure DevOps, CI/CD automation, and Infrastructure as Code (IaC).

• Familiarity with cloud-based monitoring and management tools for VDI solutions.

• Strong knowledge of networking concepts, VPNs, and firewall configurations for remote desktop solutions.

• Experience with disaster recovery and business continuity planning for VDI environments.