Tech Support L1/L2

Technical Support Engineer (L1/L2) – Backup & Recovery (Multiple headcount)

Location: Damansara Utama, Petaling Jaya (Hybrid)
Work Mode: Hybrid (mandatory onsite training)
Job Type: Contract
Job ID: 5WWWW865
Language Requirement: English + Mandarin (Mandarin speakers only)

About the Company
Our client is a global technology services and digital engineering organization with multi-billion-dollar revenue and operations across numerous countries worldwide. With a workforce of over 20,000 professionals, they deliver innovative solutions in cloud, data, AI, and enterprise modernization to leading enterprises across industries.

Were hiring an experienced Technical Support Engineer (L1/L2) to support global customers, with exposure to backup & recovery and strong infrastructure troubleshooting skills.

What You'll Do

• Provide L1/L2 technical support for global customers (enterprise environment exposure preferred)
• Troubleshoot infrastructure issues across Windows Server and/or Linux environments
• Diagnose common networking issues (DNS, DHCP, TCP/IP) and system connectivity problems
• Support storage-related topics (NAS, SAN, RAID, NFS) and virtualization environments (VMware / Hyper-V)
• Assist with backup & recovery processes and operational support, ensuring service reliability
• Participate in onsite/hybrid work arrangement in Selangor, including mandatory onsite training

What You Bring

Must-have:

• Degree in Computer Science / IT, or equivalent hands-on experience 3–5 years of L1/L2 technical support experience (enterprise preferred)
• Strong troubleshooting in Windows Server and/or Linux
• Good knowledge of networking fundamentals: DNS, DHCP, TCP/IP Storage concepts: NAS, SAN, RAID, NFS
• Virtualization experience: VMware or Hyper-V
• Backup & recovery exposure (tools/process knowledge)
• Good communication skills in English + Mandarin (Mandarin speakers only)
• Able to work hybrid/onsite in Selangor, including mandatory onsite training

Nice-to-have:

• Exposure to backup tools: Commvault, Veritas, Veeam, NetBackup, Avamar
  Cloud knowledge: AWS or Azure
• Certifications: RHCSA/RHCE, CCNA/CCNP, Windows Server certification
• DR planning/testing experience
• Background in data protection or enterprise storage

Why Join Us

• Multiple headcounts—join a growing support team

• Hands-on exposure to enterprise infrastructure, backup & recovery, and virtualization
• Global customer support experience in a fast-paced environment

Apply Now: http://www.careers-page.com/oxy/job/5WWWW865
Reach out: luqman@oxydata.my| +60196927941
Explore more roles: https://oxydata.my/jobs/

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