Property Services Manager

Title: Property Services Manager
Division: Property Management
Location: Sandton
Reporting to: Property Manager

ABOUT THE ROLE

The Property Services Manager will be responsible for managing all mechanical, electrical, structural, and civil aspects of multiple assets. This includes proactive maintenance planning, financial reporting, and budgeting to align with strategic investment goals.

KEY RESPONSIBILITIES

Building Management

• Conduct annual and bi-annual building audits to ensure proactive maintenance and five-year expense forecasting.
• Develop and manage budgets for operational expenses, including service contracts, electrical, plumbing, consumables, extraordinary expenses, and capital expenses.
• Conduct tenders for service contracts to secure the best pricing and service quality.
• Research and implement new technologies to enhance quality and reduce costs.
• Oversee regular building inspections and train on-site staff to maintain high property standards.
• Approve contractor invoices after inspecting completed work.
• Develop work specifications, recommend contractors, and oversee projects until completion.
• Ensure timely completion of new tenant installations as required.
• Address tenant concerns and manage resolutions effectively.
• Supervise on-site building staff.
• Perform ad-hoc tasks as required.

Financial & Administration

• Ensure major expenses align with budgeted timelines to prevent variances.
• Maintain ongoing communication with stakeholders regarding planned maintenance work.
• Conduct regular building inspections to ensure compliance with service agreements.
• Provide reports to Asset Managers, Regional Managers, and Property Managers as required.
• Prepare cost estimates and detailed reports for major expenses.
• Attend monthly portfolio meetings to report on progress, outstanding work, and budget variances.
• Support Centre/Property Management and Building Staff with daily maintenance-related issues.
• Manage stock control of goods, materials, and consumables.
• Comply with company procurement policies.
• Conduct performance appraisals in line with company policies.
• Oversee annual service contract audits.
• Compile expense schedules, operational cost schedules, and national rates.
• Identify training gaps and performance shortfalls among staff and address these with management.

WHAT WE'RE LOOKING FOR

Skills & Competencies

Business Skills:

• Strong communication and administrative skills.
• Innovative and process-driven mindset.
• Professional interaction with tenants and landlords.
• Effective time management.
• Deadline-driven work ethic.

Human Capital Skills:

• Transparent and reliable.
• Positive and highly motivated.
• Leads by example.
• Assertive and effective communicator.
• Strong organizational and planning skills.
• Demonstrates strong moral values, empathy, and passion.

QUALIFICATIONS & EXPERIENCE

Minimum Requirements

• Grade 12 (Matric) qualification.
• Relevant Diploma or Degree in Services, Operations, Facilities Management, or Infrastructure Management.
• Technical qualification (advantageous).

Experience & Skills

• 710 years of experience in Property Services, Facilities Management, or Operations (preferred).
• Strong understanding of maintenance planning and scheduling.
• Willingness to travel (including across regions if required).
• Proficiency in MS Office and other relevant software.
• Exceptional attention to detail in reporting and administration.

Sandton