Job Description:
Role Overview
We are seeking a detail-oriented French-speaking Quality Analyst to deliver comprehensive Quality Assurance and Testing services in a fast-paced, Agile environment. You will be responsible for ensuring the quality, reliability, and functionality of all channel-related solutions prior to deployment in the live environment. Your work will directly enhance user experiences by identifying defects, ensuring robust test coverage, and collaborating closely with cross-functional teams, especially UX/UI.
Key Responsibilities
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Develop and execute manual test cases aligned with business and technical requirements.
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Document, maintain, and analyse test results, including historical trends and reporting.
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Identify and record anomalies with clear, reproducible steps for developers.
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Review functional specifications early to identify defects and suggest improvements.
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Participate in root cause analysis and escalate process issues when necessary.
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Ensure all product changes (e.g., bug fixes, enhancements) are properly documented.
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Collaborate with cross-functional teams to clarify requirements and resolve issues.
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Attend and contribute to Agile ceremonies including:
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Sprint Planning
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Daily Stand-ups
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Sprint Reviews
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Retrospectives
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Demos
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Actively participate in continuous improvement, code quality, and team collaboration efforts.
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Support usability testing to validate alignment with UX/UI principles and customer expectations.
Education & Certifications
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Matric (Grade 12) Compulsory
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ISTQB Foundation Certification in Software Testing Compulsory
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Relevant IT Degree or Diploma Preferred
Experience Required
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2+ years experience in manual testing within UX/UI-driven projects.
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Prior exposure to FinTech, banking, telecommunications, or e-commerce environments.
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Experience testing mobile apps and digital platforms.
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Familiarity with UX/UI design principles and their application in product development.
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Working knowledge of Agile/Scrum environments and associated tools.
Core Competencies
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Deep understanding of QA methodologies, user journeys, and UAT processes.
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Strong attention to detail and analytical thinking.
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Proficiency in preparing and managing QA/testing documentation.
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Working knowledge of usability testing tools and their application in UX evaluation.
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Comfortable working in collaborative, cross-functional Agile teams.
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Self-motivated, solutions-driven, and committed to continuous improvement.
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Knowledge of financial products, digital wallets, mobile payments, and payment ecosystems is advantageous.