Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Experience (2+ years): Minimum of 2 years in customer service, sales, or appointment scheduling roles, preferably within the cosmetics or beauty industry.
• High-Level English Skills: Excellent verbal and written communication skills, with the ability to explain complex treatments in simple, clear language.
• Customer-Centric Approach: A strong commitment to providing a high level of customer service, with a friendly and empathetic attitude towards clients.
• CRM Proficiency: Experience using CRM software to track customer interactions, manage appointments, and follow up on leads.
• Organizational Skills: Ability to manage multiple calendars, appointments, and customer follow-ups, ensuring all tasks are completed efficiently and accurately.
• Adaptability and Problem Solving: Ability to quickly address customer concerns, offer solutions, and adapt to changing schedules or customer needs.

Core responsibilities:

• Customer Inquiry Handling: Respond to incoming customer inquiries about various cosmetic treatments and packages, providing detailed information about services, pricing, and benefits.
• Appointment Scheduling: Set appointments for customers based on their expressed interest in treatments, coordinating availability with the salon or spa team to ensure efficient scheduling.
• Warm Lead Engagement: Proactively engage with warm leads (individuals who have shown interest), asking follow-up questions to better understand their needs and encourage them to book a consultation or treatment.
• Package and Service Education: Educate customers on the differences between available treatment packages, helping them make informed decisions about the best options for their needs.
• Follow-Up and Reminders: Follow up with potential clients who have shown interest in treatments but have not yet booked appointments, and send appointment reminders as needed to reduce cancellations.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!