Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

• Exceptional communication and interpersonal skills.
• Strong organizational abilities, capable of multitasking with meticulous attention to detail.
• Team player with a deep understanding of client care and service quality.
• Proficient in working under deadlines.
• Thrives in high-pressure environments.
• Demonstrates autonomy and teamwork equally.
• Provides high-quality customer service.
• Ability to handle complaints and rude customers with professionalism and empathy, representing Bodycare positively.

Core responsibilities:

• Schedule appointments for pre-employment, periodic assessments, VIP, and onsite physiotherapy sessions.
• Manage incoming phone calls promptly and effectively.
• Communicate with candidates and the clinical network regarding appointments and requirements.
• Liaise with clients regarding booking status and completion of health assessments and VIP appointments.
• Act as the primary contact for the broader Occ Health Group.
• Ensure candidates are informed about appointments and requirements.
• Resolve IT/dashboard issues with clients and the clinical network.
• Manage and utilize multiple booking and software platforms supplied by the Occ Health Group.
• Meet team and individual KPIs.
• Assist with managing multiple inboxes efficiently.
• Handle complaints and rude customers with professionalism and empathy, representing Bodycare positively.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!