Customer Support - Voice

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Min 2.5 years previous experience in customer support, account management, or order management roles. 
• Excellent verbal and written communication skills. 
• Strong problem-solving abilities and attention to detail. 
• Proficiency in using CRM systems, order management software, and other relevant tools.

Core Responsibilities:

• Answer Inbound Calls: Respond promptly to incoming customer calls and inquiries in a polite and professional manner. 
• Appointment Scheduling: Manage and coordinate appointment scheduling for clients using internal scheduling systems. 
• Customer Support: Provide basic troubleshooting and customer support, addressing customer issues and ensuring satisfactory solutions. 
• Dispatch Queries: Direct complex queries or requests to the appropriate team members or departments for resolution. 
• Customer Communication: Maintain clear and consistent communication with customers, ensuring they are informed of the status of their requests.
• Data Entry: Accurately document customer interactions, issues, and resolutions in the companys CRM system. 
• Follow-Up: Conduct follow-up communications to ensure customer satisfaction and service quality.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!