About the job Customer Support
Core Responsibilities
Provide exceptional customer support through various channels including phone, email, and live chat.
Resolve customer inquiries, technical issues, and complaints in a timely and professional manner.
Perform administrative tasks such as data entry, filing, and maintaining accurate customer records.
Assist with order processing, billing inquiries, and coordination of shipments or deliveries.
Monitor customer feedback, identify trends, and collaborate with teams to improve products and services.
Requirements
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and a customer-focused mindset.
Proficiency in using customer support software and office productivity tools.
Attention to detail and ability to multitask in a fast-paced environment.
Prior experience in customer support or administrative roles preferred