Operations Lead/Supervisor

Role Overview:

We seek a highly skilled and motivated Operations Supervisor to join our team. The Operations Supervisor will oversee and coordinate the day-to-day operations of our client's billable staff. The ideal candidate will have strong leadership abilities, excellent organizational skills, and a proven track record of driving operational efficiency. This is more than just a job; it's an opportunity to be a key player in building and leading a high-performing team.

Responsibilities:

• Ensure that remote employees understand their duties or delegated tasks.
• Monitor and optimize remote employee attendance and productivity by providing valuable feedback and supportive coaching. 
• Receive employee complaints and resolve problems.
• Maintaining timekeeping and personnel records.
• Pass on information from upper management to employees and vice versa.
• Prepare and submit performance reports.
• Documenting processes, monitoring progress, and preparing status reports.
• Should be able to create reports and analyze trends to identify areas for improvement.
• Perform related duties assigned by the Operations Manager.

What We're Looking For:

• Bachelor's degree in Business Administration, Operations Management, or related field (preferred).
• Proven work experience as an Operations Supervisor managing remote teams
• Strong leadership and decision-making skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office tools, data analysis and reporting.
• Ability to multitask and prioritise tasks effectively.
• Knowledge of industry regulations and standards.

Work Arrangement:

• Onsite, Full-time Work in BGC, Taguig City
• Regular day shift; no holiday work

Benefits:

• Competitive Salary Package
• HMO Upon Hire (For you and your dependent)
• Paid Time-Off/Leaves (monthly)
• Yearly leave monetization/cash conversion of leaves
• Health and Wellness programs
• Training and Development programs
• Worklife Balance packages and programs