Contract Administration & Operations Coordinator

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Overview: We are seeking a highly organized and detail-oriented Work Order Coordinator to join our team. The ideal candidate will manage and prioritize work orders, coordinate with tradesmen, and act as a liaison between our company and Homes NSW. This role requires strong communication skills, proficiency in software use, and the ability to manage multiple deadlines.

Key Responsibilities:

• Work Order Management:
  • Accurately enter and manage work orders in the company software.
  • Assign work orders to appropriate tradesmen based on skills and availability.
  • Prioritize work requests with varying deadlines, ranging from 24 hours to 60 days.
• Client and Stakeholder Liaison:
  • Serve as the main point of contact for Homes NSW on behalf of tradesmen.
  • Request upgrades on work orders where applicable to optimize project outcomes.
  • Ensure compliance with Schedule of Rates (SoR) codes to maximize billing opportunities.
• Reporting and Communication:
  • Provide regular updates to the General Manager regarding job order progress and contract status.
  • Finalize job orders and generate detailed reports for submission to Homes NSW.
  • Handle urgent incoming calls from Homes NSW and coordinate immediate responses.
• Software and Technology Use:
  • Learn and effectively utilize company-specific software for daily operations.
  • Ensure timely updates and accurate data entry to maintain smooth workflow processes.
• Field Team Coordination:
  • Act as a communication link between field teams and stakeholders to resolve operational issues.
  • Coordinate workflow and manage field teams to ensure job orders are completed efficiently.

Requirements:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Experience using software for workflow management.
• Ability to manage deadlines and prioritize tasks effectively.
• Familiarity with Schedule of Rates (SoR) codes is a plus.
• Proactive problem-solver with the ability to work in a fast-paced environment.