Job Openings Real Estate Operations Manager

About the job Real Estate Operations Manager

Job title: Real Estate Operations Manager

Type of employment: Full-time

Shift Schedule: 9:00AM - 6:00PM CST | 10:00PM - 7:00PM PHT

High level summary

This role will build and continuously improve the systems, processes, and daily operating rhythm of the business so the team can execute consistently without the owner having to micromanage. This role is ideal for an entrepreneurial operator who enjoys creating structure, documenting workflows, and making the business run smoother week over week.

About the Employer:

A real estate acquisition business that helps property owners and heirs solve complex, often stressful property problems (family ownership, liens, taxes, title issues) before the situation worsens, creating a win-win outcome by taking on problems sellers don't know how to solve.

Company core values:

  • Quality
  • Service
  • Pride
  • Excellence

Objectives of this role:

  • Create operational stability by building repeatable systems and processes that drive consistency.
  • Develop a sustainable execution engine so the business can scale without dependency on the owner for daily direction.
  • Improve visibility and accountability through clear workflows, tracking, and operational reporting.

Responsibilities:

  • Build and document core SOPs for daily operations (step-by-step workflows, checklists, templates).
  • Design and implement process improvements to reduce errors, delays, and rework.
  • Own day-to-day operations management: task tracking, follow-ups, prioritization, and execution cadence.
  • Create a simple operational dashboard to track throughput, deadlines, and bottlenecks.
  • Standardize handoffs between steps/people to ensure work is completed consistently and correctly.
  • Identify gaps in the process proactively and propose solutions before issues escalate.
  • Ensure the team follows the defined processes and maintains high-quality execution.

Required skills and qualifications:

  • Real Estate Core: Minimum 3 years in Real Estate Operations with the ability to interpret a Title Commitment and identify "Requirements" (e.g., payoff of a specific lien, death certificates, or heirship affidavits).
  • Experience in High-Volume Acquisitions, Transaction Coordination, or Wholesale Operations. Must know how to manage the "Gap" between a signed contract and a successful close.
  • Deep knowledge of Closing Disclosure (CD) and Settlement Statement auditing.
  • Operator Mindset: You don't just "do" tasks; you build the system that ensures the tasks get done correctly every time.
  • Logical Mapping: Ability to deconstruct complex, multi-stage legal and real estate transactions into visual, step-by-step logic maps.
  • SOP Infrastructure: Experience building a "Single Source of Truth" (Internal Wiki) where processes are documented, searchable, and interactive.
  • Process Optimization: Technical proficiency in identifying "friction points" (e.g., where a file sits too long) and re-engineering the workflow to increase throughput.
  • CRM Customization: Experience configuring real estate CRMs like REI BlackBook, Podio or Salesforce to track specific deal milestones.
  • Automation Mindset: Ability to identify repetitive manual tasks (data entry, follow-ups, document generation) and bridge them using automation/middleware tools.
  • Project Management Mastery: Expert-level command of project management environments, structuring boards, automating statuses, and managing dependencies.
  • Audit & Compliance: Implementing technical "safety nets" to ensure no property file stalls and all legal deadlines are flagged before they become issues.
  • Entrepreneurial Grit: Comfort with ambiguity and the technical skill to build structure where none currently exists.

Preferred skills and qualifications

  • Experience building operating systems inside a small business (startups/owner-led businesses a plus).
  • Process improvement background (operations, project management, systems implementation).
  • Comfort implementing tools/tech to streamline work (automation mindset).
  • Experience creating KPI tracking and operational dashboards.