Integrator/Operations Manager

OPEN TO FILIPINO JOBSEEKERS ONLY

Type of employment: Full-time (Remote)
Budget: $10 -$15/hour
Shift Schedule: 9AM - 5PM /Overlapping schedule with the client

About the Employer:

Our client is dedicated to providing compassionate therapy and coaching services that empower individuals to lead fulfilling lives. They prioritize professionalism, empathy, and efficiency to deliver exceptional client experiences.

Company core values:

1. Compassion First
We create a safe, nonjudgmental space where clients feel seen, heard, and supported because healing starts with trust.

2. Embodied Healing
Recognizing the mind-body connection and integrating somatic practices to support healing at all levels.

3. Radical Authenticity
We celebrate individuality and self-expression, helping clients and clinicians show up as their most authentic selves.

4. Wisdom in Experience
We honor the lived experiences of our clients and clinicians, knowing they bring invaluable insight and connection to the work.

5. Community and Connection
Creating a sense of belonging and mutual support, recognizing the healing power of relationships and shared experiences.

6. Cultural Responsiveness
We honor the diverse identities and lived experiences of our clients and clinicians, creating a space where everyone feels respected and valued.

Objectives of this role:

• Streamline administrative and operational workflows.

• Enhance financial management and reporting processes.

• Support client relationship management and retention strategies.

• Foster team collaboration and operational alignment.

Responsibilities:

• Manage administrative tasks, including client scheduling, consultations, and billing.

• Optimize workflows for client intake, follow-ups, and onboarding.

• Develop and maintain SOPs for key processes.

• Monitor cash flow, oversee billing, and prepare financial reports.

• Manage client communication and track appointments and progress.

• Assist with hiring, onboarding, and team performance management.

• Research and implement technology tools to enhance operations.

• Collaborate on growth strategies and new service offerings.

• Ensure compliance with regulations, including HIPAA.

• Prepare regular performance reports and analyze data for improvement.

Required skills and qualifications:

• Proven experience in operations and administrative management.

• Proficiency with tools for scheduling, billing, and CRM.

• Advanced Microsoft Excel skills, including data analysis and high-level presentations reflecting the company's current status

• Strong organizational and multitasking abilities.

• Excellent communication and interpersonal skills.

• Knowledge of financial planning and reporting.

• Familiarity with HIPAA and telehealth platforms is a plus.

Preferred skills and qualifications

• Experience in healthcare or therapy practice management.

• Ability to lead and collaborate with a remote team.

• Strategic thinking and problem-solving skills.