Job Openings CSR/TSR

About the job CSR/TSR

Job title: CSR/TSR

Type of employment: Full-time (Remote)

Budget: $5/hr - $8/hr

Shift Schedule: 9:00 AM - 5:00 PM PST

As the first point of contact for the customers, you will play a crucial role in delivering exceptional service, answering inquiries, and resolving customer concerns. If you have excellent communication skills and a passion for helping others, we'd love to hear from you.

About the Employer:

Our client has been in the copier industry since 2007, committed to helping businesses, non-profits, and startups navigate the complexities of acquiring office equipment. With a focus on transparency and customer advocacy, they provide expert guidance on purchasing, leasing, and renting copiers while ensuring clients receive the best financial options. Their mission is to offer intelligent, cost-effective solutions with exceptional service, helping businesses make informed decisions that support their long-term growth.

Company core values:

  • One Team, One Mission

  • Customer-first approach

  • High-quality service and quick response

  • Proactive problem-solving

  • Attention to detail

  • Continuous improvement


Objectives of this role:

  • Ensure smooth and timely handling of customer inquiries and requests

  • Enhance customer relationships through proactive outreach and communication



Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

  • Provide accurate, valid, and complete information to customers by using the right methods/tools.

  • Assist with order processing, product troubleshooting, and account-related issues.

  • Provide technical assistance to customers, helping them resolve software or product-related issues and ensuring smooth operation.

  • Collaborate with other teams to ensure effective problem resolution.

  • Document customer interactions and feedback to improve services.

  • Ensures excellent service standards, responds efficiently to customer inquiries, and maintains high customer satisfaction.


Required skills and qualifications:

  • Strong communication skills, both written and verbal, with the ability to convey technical information clearly to customers.

  • Ability to empathize with customers and provide solutions.

  • Detail-oriented with excellent problem-solving skills.

  • Previous customer support experience

  • Strong phone contact handling skills and active listening.

  • Familiarity with CRM systems is an advantage.

  • Customer orientation and the ability to adapt/respond to different types of characters

  • Ability to multitask, prioritize, and manage time effectively

  • Basic technical knowledge and the ability to troubleshoot and assist customers with product-related issues.


Preferred skills and qualifications

  • Proven experience in working as a CSR/TSR

  • Ability to analyze customer data and provide actionable insights

  • Experience working in a fast-paced, high-volume service environment