Admin Assistant

Type of employment: Full-time (Remote)
Budget: $8/hour
Shift Schedule: Flexible Hours

About the Employer:

Our client is a leading provider of specialized consulting services for ceramic tile, stone, and related industries, offering expertise in forensic investigations, architectural specifications, expert witness testimony, quality control, training, and market research. Their multidisciplinary team of seasoned consultants, engineers, and industry professionals serves a diverse range of clients, including contractors, manufacturers, attorneys, and property developers, to address complex challenges in high-risk applications like exterior veneers, swimming pools, commercial kitchens, and industrial flooring. With a proven track record across North America and internationally, they deliver tailored solutions to ensure successful outcomes for various tile and stone projects.

Company core values:

• Empowering people

• Willing to grow in the position

• Relentless

• Let it Go

• Get Real

Objectives of this role:

• Provide exceptional customer service through efficient email correspondence, scheduling, and lead qualification.

• Manage projects by organizing and reviewing customer-related documents, creating action plans, and ensuring timely execution.

Responsibilities:

• Respond to customer inquiries via email and schedule meetings or calls.

• Qualify and follow up on potential leads.

• Organize, review, and format project documents, ensuring grammar and accuracy.

• Create and outline action items for project execution.

Required skills and qualifications:

• Strong customer service and administrative skills, including email correspondence and scheduling.

• Proficiency in project management tasks such as document organization and action item tracking.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).

• Ability to quickly learn and effectively use tools like GetMyTime, CompanyCam, and Adobe.

• High accountability, initiative, and a self-starter mindset.

• On-time and accurate delivery of projects and tasks.

• Ability to take direction, expand on provided information, and execute tasks effectively without constant supervision.

Preferred skills and qualifications

• Basic knowledge of tile, flooring, installation, or construction-related activities.

• Marketing knowledge, including social media management and content creation.

• Experience with LinkedIn updates and blog/article writing

• Proficiency in updating and maintaining WIX websites, including managing blog posts, articles, and optimizing for SEO.