Job Openings CSR/TSR

About the job CSR/TSR

Type of employment: Full-time (Remote)

Budget: TBD

Shift Schedule: TBD

The objective of this job:

As the first point of contact for the customers, you will play a crucial role in delivering exceptional service, answering inquiries, and resolving technical issues. If you have excellent communication skills and a passion for helping others, wed love to hear from you.

Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

  • Provide accurate, valid, and complete information to customers by using the right methods/tools.

  • Assist with order processing, product troubleshooting, and account-related issues.

  • Provide technical assistance to customers, helping them resolve software or product-related issues and ensuring smooth operation.

  • Collaborate with other teams to ensure effective problem resolution.

  • Document customer interactions and feedback to improve services.

  • Ensures excellent service standards, responds efficiently to customer inquiries, and maintains high customer satisfaction.


Required skills and qualifications:

  • Strong communication skills, both written and verbal, with the ability to convey technical information clearly to customers.

  • Ability to empathize with customers and provide solutions.

  • Detail-oriented with excellent problem-solving skills.

  • Previous customer support experience

  • Strong phone contact handling skills and active listening.

  • Familiarity with CRM systems is an advantage.

  • Customer orientation and ability to adapt/respond to different types of characters

  • Ability to multitask, prioritize, and manage time effectively

  • Basic technical knowledge and the ability to troubleshoot and assist customers with product-related issues.


Why Join Us?

  • Direct Hire - Get hired directly by established companies, ensuring stable and competitive opportunities.
  • No Fees, Just Opportunities - Our services are completely free for candidates, clients cover all costs!
  • Career Growth & Stability - Work with international companies that offer long-term career prospects.
  • Expanding Your Global Network - Work with international teams and build valuable professional connections.
  • Priority Consideration - Be among the first considered for future roles.
  • Stay Connected - Keep in touch with our team for new opportunities.