Client Success Manager

This role is designed for a proactive and organized Client Success Manager who can serve as the main point of contact for client communication, manage inbound and outbound outreach, and support project coordination. The ideal candidate will act as a bridge between the technical team and clients to ensure smooth project delivery.

About the Employer:

The company is a Washington-based digital service agency operating multiple branded websites that serve a shared backend. They specialize in photo and remote editing work, paid advertising, SEO, and web development. Their clients are primarily service-based businesses including day spas, med spas, manufacturers, restaurants, landscapers, and nonprofit organizations. The team includes professionals in service roles across Washington and California, with a strong focus on systematizing operations through established SOPs.

Company core values:

• Open-mindedness, willingness to grow and take feedback

• Providing customized, strategic solutions

• Ensuring clients are targeting the right audience

• Understanding and aligning with client needs

Objectives of this role:

• Offload client communication and administrative work from the core team

• Streamline the quoting and onboarding process for new and existing leads

• Act as a liaison between the technical team and clients to ensure clarity and smooth project execution

• Enhance outreach and lead generation processes

Responsibilities:

• Respond promptly to client messages, emails, and calls

• Manage CRM entries and follow-ups for new leads

• Provide quotes to clients using prebuilt SOPs

• Conduct outreach to local businesses for lead generation

• Assist in project scheduling and coordination

• Serve as the primary point of contact for general client inquiries

Required skills and qualifications:

• Excellent phone and email etiquette

• Strong organizational and project management skills

• Proficiency in tools such as Go High Level, Outlook, and ClickUp

• Ability to manage client expectations and communicate effectively

• Comfortable working independently and handling administrative tasks

Preferred skills and qualifications

• Background in business development or account management

• Familiarity with service-based industries such as spas, construction, or digital marketing