About the job Admin Assistant
Job title: Admin Assistant
Type of employment: Full-time (Remote)
Budget: $4 - $6
Shift Schedule: 9am to 5 pm PST
The Administrative Assistant will serve as the primary point of coordination for business operations, managing client communications, scheduling, and internal processes. This role requires strong organizational skills, attention to detail, and the ability to proactively support company leadership in driving efficiency, consistency, and customer satisfaction.
About the Employer:
A trusted building maintenance and janitorial services company that provides high-quality cleaning and maintenance solutions for commercial clients. With years of industry experience, the company has developed a reputation for reliability, professionalism, and excellence in service delivery. Its mission is to maintain clean, safe, and well-managed facilities for clients while supporting the growth and success of its employees.
Company Core Values:
Communication: Clear, open, and professional communication with clients and team members.
Consistency: Reliable and steady delivery of services and processes.
Clarity: Transparency and precision in expectations, customer needs, and outcomes.
Commitment: Dedication to excellence, customer satisfaction, and team accountability.
Objectives of this Role:
Ensure smooth daily operations through client communication, scheduling, and reporting.
Maintain organized processes and documentation for consistency and efficiency.
Support leadership in improving performance, cost savings, and overall company growth.
Responsibilities:
Manage email correspondence and respond promptly to client inquiries.
Schedule and coordinate cleaning team assignments using shift-planning software and calendars.
Monitor daily operations and flag performance issues or client concerns to leadership.
Track and report on KPIs, performance metrics, and operational issues.
Maintain and update SOPs, training materials, and internal documentation for consistency and efficiency.
Proactively identify opportunities to improve scheduling, reduce costs, and streamline workflows.
Ensure clients receive clear communication regarding schedules, services, and any applicable additional charges.
Assist leadership with special projects, reporting, and operational improvements.
Required Skills and Qualifications:
Proven experience in administrative support, scheduling, or operations coordination.
Strong organizational and time management skills with the ability to manage multiple tasks.
Proficiency with Google Workspace (Docs, Sheets, Calendar) and scheduling/shift-planning software.
Excellent written and verbal communication skills.
Ability to work independently, take initiative, and provide structured reporting.
Analytical mindset with basic understanding of cost-efficiency and profitability considerations.
Preferred Skills and Qualifications:
Experience in facilities management, cleaning/ janitorial services, or related industries.
Familiarity with CRM tools (e.g., Method CRM or similar platforms).
Background in process documentation and workflow optimization.
Customer service experience with the ability to handle escalations professionally.
Innovative thinker with the ability to suggest practical solutions and improvements.