Job Openings E-commerce Manager

About the job E-commerce Manager

Job title: E-Commerce Manager
Type of employment: Full-time (Remote)
Shift Schedule: 10:00 AM 6:30 PM PST (flexible to 12:00 PM 8:00 PM PST)

The E-commerce Manager will oversee online store operations, manage teams, and drive digital growth strategies. This role requires strong Shopify expertise and proven experience in B2C e-commerce. The E-commerce Manager will ensure smooth day-to-day operations, optimize customer experience, and implement projects that contribute to sales growth and brand expansion.

About the Employer:

A mission-driven organization in the arts and music space, dedicated to fostering community, promoting music education, and delivering professional services. The company is expanding its e-commerce presence and seeks a strategic leader to scale online growth, strengthen brand identity, and ensure an exceptional customer experience.

Company core values:

  • Kindness Praise in public, give constructive feedback in private

  • Efficiency Maximize productivity and focus during work hours

  • Integrity Honesty, transparency, and accountability in all tasks

  • Positive Mindset Maintain professionalism and optimism, even in challenging weeks

  • Work-Life Balance Enjoy work while taking breaks to avoid burnout

Objectives of this role:

  • Scale the e-commerce business by driving sales growth, optimizing ROI, and expanding brand visibility.

  • Oversee Shopify storefront and marketplace management (Amazon, Reverb, GovX), ensuring a polished, conversion-ready experience.

  • Lead and align outsourced teams to deliver high-quality digital marketing, content, and operational support.


Responsibilities:

  • Oversee day-to-day e-commerce operations on Shopify, ensuring smooth functionality and updates.

  • Manage outsourced staff, ensuring task quality, deadlines, and ROI across digital campaigns.

  • Review and maintain product listings, images, and pricing to avoid errors or policy violations.

  • Coordinate and monitor email and SMS campaigns, ensuring effectiveness and alignment with promotions.

  • Track website performance, troubleshoot issues, and coordinate with developers for fixes and design improvements.

  • Monitor Google Ads performance and collaborate with external specialists to ensure ROI.

  • Identify and implement strategies to boost customer acquisition, conversion rates, and retention.

  • Regularly report progress, challenges, and performance metrics to the business owner.

  • Lead weekly meetings to set goals, track project progress, and align the team.

Required skills and qualifications:

  • Proven experience as an E-commerce Manager or similar role, specifically in B2C e-commerce.

  • Strong proficiency in Shopify (non-negotiable).

  • Strong knowledge of Google Analytics 4 (GA4) and Google Search Console.

  • Experience in digital marketing (SEO, ads, email/SMS, omni-channel campaigns).

  • Skilled in data analysis, KPI reporting, and translating insights into actionable strategies.

  • Experience managing outsourced or remote teams.

  • Strong organizational and project management skills.

  • Excellent communication and leadership skills.

  • Stable internet connection and ability to attend regular Zoom/Google Meet meetings.

  • Ability to work independently in a fast-paced, results-driven environment.

Preferred skills and qualifications

  • Experience with tools such as Klaviyo (email/SMS), SkuVault (inventory), and ListingMirror (multi-channel).

  • Familiarity with CRO (conversion rate optimization) and A/B testing.

  • Experience building loyalty and rewards programs.

  • Background in music, arts, or education-related industries is a plus.