Overview

Outsource Ability, on behalf of our client, is seeking a proactive and detail-oriented E-Commerce Assistant to support the management and optimisation of online sales channels. The ideal candidate will have a strong understanding of e-commerce operations, excellent communication skills, and the ability to work independently in a remote environment. This role is essential in ensuring smooth day-to-day online business activities and enhancing customer experience.

Key Responsibilities

• Product Management: Assist with uploading, updating, and maintaining product listings across e-commerce platforms.
• Order Processing: Support the processing of customer orders, returns, and exchanges efficiently.
• Customer Support: Respond to customer enquiries via email, chat, or other communication channels.
• Inventory Coordination: Monitor stock levels and liaise with relevant teams to ensure product availability.
• Marketing Support: Assist with promotional campaigns, including updating banners, product descriptions, and offers.
• Reporting: Generate and maintain reports on sales, customer feedback, and platform performance.
• Market Research: Conduct research on competitors, trends, and opportunities to improve online sales strategies.

Qualifications

• At least 1 year of proven experience in an e-commerce or administrative support role.
• Fluency in English, both written and verbal.
• Strong organisational and time-management skills.
• Proficiency in e-commerce platforms (such as Shopify, WooCommerce, or similar) and Microsoft Office Suite.
• Excellent communication and problem-solving abilities.
• Attention to detail and accuracy in managing product and order information.

Equipment & Connectivity Requirements

To perform effectively in this role, candidates must have:

• Their own laptop and headset (capable of supporting e-commerce and communication tools).
• Reliable power supply (Solar, UPS, or Inverter) to ensure uninterrupted work.
• Stable internet connection (sufficient speed for managing platforms, reporting, and video conferencing).

Employment Details

• Location: Remote.