E-Commerce Manager/Assistant

Overview

Outsource Ability, on behalf of our client, is seeking a proactive and detail-oriented E-Commerce Assistant to support the management and optimisation of online sales channels. The ideal candidate will have a strong understanding of e-commerce operations, excellent communication skills, and the ability to work independently in a remote environment. This role is essential in ensuring smooth day-to-day online business activities and enhancing customer experience.

Key Responsibilities

Product & Website Management

• Assist with uploading, updating, and maintaining product listings across e-commerce platforms.
• Upload, update, and maintain product listings (images, descriptions, titles, subtitles, prices, add-ons).
• Ensure product information is accurate and up to date across Shopify and other e-commerce platforms.
• Implement website changes related to product content (not front-end design).

Order Processing

• Support order processing workflows.
• Monitor stock levels and liaise with relevant teams to ensure product availability.
• Monitor stock levels and liaise with relevant teams to ensure product availability.

Order & Inventory Coordination

Marketing & Social Media Support

• Keep the marketing calendar up to date and ensure campaigns go live as scheduled.
• Schedule and post pre-created content across social media platforms.
• Assist with promotional campaigns, including updating banners, product descriptions, and offers on the website.
• Generate and maintain reports on sales, customer feedback, and platform performance.

Reporting

Market Research

• Conduct research on competitors, trends, and opportunities to improve online sales strategies.
• Generate and maintain reports on sales, marketing campaign performance, and platform activity.

Qualifications

• At least 2 years of proven experience as an e-commerce store manager or e-commerce assistant
• Fluency in English, both written and verbal.
• Strong organisational and time-management skills.
• Proficiency in e-commerce platforms (Shopify preferred).
• Excellent communication and problem-solving abilities.
• Attention to detail and accuracy in managing product and order information.

Equipment & Connectivity Requirements

To perform effectively in this role, candidates must have:

• Their own laptop and headset (capable of supporting e-commerce and communication tools).
• Reliable power supply (Solar, UPS, or Inverter) to ensure uninterrupted work.
• Stable internet connection (sufficient speed for managing platforms, reporting, and video conferencing).